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Retail Operations Manager
2 months ago
Nintendo of America Inc.
About Nintendo: Nintendo Co., Ltd., based in Kyoto, Japan, has developed iconic franchises recognized globally, such as MarioTM, Donkey KongTM, The Legend of ZeldaTM, MetroidTM, PokémonTM, Animal CrossingTM, PikminTM, and SplatoonTM, through its innovative hardware and software offerings. Nintendo strives to provide distinctive, engaging entertainment experiences for all, manufacturing and marketing gaming devices like the Nintendo SwitchTM family, creating applications for mobile devices, and partnering on various entertainment projects including visual media and theme parks. With over 5.8 billion video games sold and more than 850 million hardware units distributed worldwide, Nintendo's ongoing mission is to craft unique entertainment that brings joy to people everywhere. Nintendo of America Inc., a wholly owned subsidiary located in Redmond, Washington, serves as the central hub for Nintendo's operations across the Americas. For further details about Nintendo, please visit the company's website.
Nintendo is committed to being an equal opportunity employer. We foster a welcoming and inclusive atmosphere that serves our colleagues, our products, the diverse consumers we represent, and the communities we inhabit. Our approach is grounded in kindness, empathy, and mutual respect.
KEY RESPONSIBILITIES:- Oversees initiatives to implement business strategies aimed at enhancing store performance and customer satisfaction.
- Directs and manages store operations, including merchandising, online content, inventory oversight, and promotional activities.
- Identifies and orchestrates opportunities to boost customer engagement, enhance operational efficiencies, and achieve store goals.
- Ensures brand integrity through supervision of product displays, customer interactions, and overall store aesthetics.
- Analyzes sales patterns, inventory status, and product presentation to maximize sales outcomes.
- Evaluates and monitors team performance through constructive feedback, training, and task management.
- Collaborates with internal departments to ensure effective execution of projects, promotions, launches, events, and overall operational support.
- Facilitates retail technology solutions by providing troubleshooting and quality assurance for all departmental software systems, including Point of Sale, ecommerce, and store-specific platforms.
- Ensures timely identification, tracking, reporting, and resolution of issues, including root cause analysis, while defining functional and enhancement requirements for systems and processes.
- May assist with temporary store activations as needed.
- Ensures compliance with opening and closing protocols, inventory audits, inventory management procedures, and other operational standards.
- Generates performance data reports and analyses for store operations and other reporting requirements.
- Manages direct operational expenses.
- Maintains relationships and expectations with external service providers.
- Stays informed about retail market trends, consumer behaviors, customer feedback, and technological advancements.
ESSENTIAL REQUIREMENTS:
- Minimum of five years of relevant management experience, ideally in a flagship or high-profile retail environment.
- Strong leadership, judgment, and problem-solving capabilities.
- Excellent communication and interpersonal skills with a collaborative mindset.
- Robust operational expertise with a focus on effective inventory, cash, and cost management.
- Ability to implement operational strategies that support marketing efforts, customer experiences, brand standards, and sales objectives.
- Demonstrated project management skills in a dynamic environment with shifting priorities.
- Proven track record of identifying key business metrics and working with cross-functional teams to develop actionable plans that drive results.
- Proficient in MS Office and Point-of-Sale systems; experience with Oracle is preferred.
- Familiarity with Nintendo franchise characters and intellectual property; experience in the video game industry is a plus.
- Bachelor's degree in Business, Marketing, Merchandising, or a related field; or equivalent experience.
