Retail Operations Manager

1 week ago

San Francisco, California, United States Nintendo Full time

Nintendo of America Inc.

About Nintendo: Nintendo Co., Ltd., headquartered in Kyoto, Japan, has created franchises that have become household names worldwide, including MarioTM, Donkey KongTM, The Legend of ZeldaTM, MetroidTM, PokémonTM, Animal CrossingTM, PikminTM and SplatoonTM, through its integrated hardware and software products. Nintendo aims to deliver unique, intuitive entertainment experiences for everyone, manufacturing and marketing video game devices such as the Nintendo SwitchTM family of systems, developing and operating applications for smart devices, and collaborating with partners on a range of other entertainment initiatives like visual content and theme parks. Nintendo has sold more than 5.8 billion video games and over 850 million hardware units globally. From the launch of the Nintendo Entertainment SystemTM more than 30 years ago, through today and into the future, Nintendo's continuing mission is to create unique entertainment that puts smiles on the faces of people all over the world. A wholly owned subsidiary, Nintendo of America Inc., based in Redmond, Wash., serves as headquarters for Nintendo's operations in the Americas. For more information about Nintendo, please visit the company's website at

Nintendo is an equal opportunity employer. We offer a welcoming and inclusive environment in service to one another, our products, the diverse consumers we represent, and the communities we call home. We do all of this with kindness, empathy and respect for each other.

ROLE RESPONSIBILITIES:
  • Oversees initiatives to implement business strategies aimed at enhancing store performance and customer satisfaction.
  • Directs and manages store operations including merchandising, online content, inventory oversight, and promotional activities.
  • Identifies and coordinates strategies to boost customer engagement, streamline operations, and achieve store goals.
  • Ensures brand integrity through supervision of product displays, customer interactions, and overall store presentation.
  • Analyzes sales patterns, stock levels, and product placement to maximize sales outcomes.
  • Evaluates and mentors staff performance through constructive feedback, training, and task management.
  • Collaborates with internal teams to ensure successful execution of projects, promotions, launches, events, and overall operational support.
  • Facilitates retail technology solutions by troubleshooting and conducting quality assurance testing for all departmental software systems, including Point of Sale and online platforms.
  • Ensures timely identification, tracking, reporting, and resolution of issues, including root cause analysis. Defines functional and enhancement requirements for systems and processes.
  • May assist with temporary store activations, as needed.
  • Ensures compliance with opening and closing protocols, inventory audits, and operational guidelines.
  • Generates performance reports and analysis to meet reporting requirements.
  • Manages direct operational costs.
  • Maintains relationships and expectations with external service providers.
  • Stays informed about retail market trends, consumer behaviors, customer feedback, and technological advancements.
QUALIFICATIONS:

ESSENTIAL REQUIREMENTS:
  • Five or more years of relevant management experience, ideally in a flagship or high-profile retail environment.
  • Strong leadership, judgment, and problem-solving capabilities.
  • Excellent communication and interpersonal skills with a collaborative mindset.
  • Robust operational expertise with a focus on effective inventory, cash, and cost management.
  • Ability to implement operational strategies that support marketing efforts, customer experience, brand standards, and sales objectives.
  • Proven project management skills in a dynamic environment with shifting priorities.
  • Demonstrated ability to identify key business metrics and work with cross-functional teams to create effective plans that drive results.
  • Proficient in MS Office and Point-of-Sale systems; experience with Oracle is preferred.
  • Familiarity with Nintendo franchise characters and intellectual property. Experience in the video game industry is a plus.
  • Bachelor's degree in Business, Marketing, Merchandising, or a related field; or equivalent experience.
Applicants must be legally eligible to work in the United States to be considered. Visa sponsorship is not available for this role. This position includes a base salary range of $109,000 - $174,500 annually, potential for a semi-annual discretionary performance bonus, and a comprehensive benefits package that includes medical, dental, vision, 401(k), and paid time off. Please see our Benefits & Perks page for more benefits information. #LI-Hybrid

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