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OEM Customer Relationship Manager

2 months ago

Peabody, Massachusetts, United States Analogic Full time
About the Role

We are seeking a highly skilled and experienced professional to join our team as an OEM Customer Relationship Manager. In this role, you will serve as the primary liaison between our external customers and internal stakeholders, providing daily tactical support and ensuring timely delivery of products and services.

Key Responsibilities
  • Manage and recommend prioritization of development activities to support key customers and product enhancements.
  • Collect customer feedback to propose and drive continuous improvement programs to help customers win in their respective markets.
  • Host and organize team meetings and cadence with customers, including quarterly business reviews and coordination of forecast inputs and purchase orders.
  • Provide inputs to business leadership for the annual operating plan and long-term strategic plan, ensuring revenue targets are tracked and met per the financial plan.
Requirements
  • Technical or business degree and 3-5 years of related experience.
  • Excellent communications skills (written and verbal), self-confidence, and ability to work independently and lead cross-functional meetings.
  • Agile experience or similar is required, with SAP/ERP systems experience and ServiceMax and Salesforce experience being a plus.
What We Offer

We appreciate our employees' hard work and dedication to our success as an organization. We offer a competitive total rewards package, including a 9/80 work schedule, flexible vacation, comprehensive benefits, HRA/HSA contribution, 401K with company match, and continuous education assistance.

We value innovation, collaboration, and excellence, and we are committed to creating a supportive culture that allows our employees to thrive. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.