Spa Concierge
2 days ago
Mandarin Oriental, New York is seeking a highly skilled and experienced Spa Concierge to join our team. As a key member of our spa team, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our clients.
Key Responsibilities:- Book spa treatments and services for guests
- Explain spa services and treatments to guests
- Process POS sales, including retail and spa services
- Check in and check out guests in a professional manner
- Support the spa team in achieving exceptional guest satisfaction and service standards
- Assist with administrative tasks, such as processing guest requests and resolving issues
- Maintain a clean and organized work area
- Follow all spa standards and procedures
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks
- Knowledge of spa services and treatments
- Basic math skills and ability to handle cash and credit transactions
- Ability to work a flexible schedule, including evenings and weekends
- High school diploma or equivalent required
- Previous experience in a spa or customer service role preferred
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
- Discounts on spa services and amenities
Mandarin Oriental, New York is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees.
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