Guest Services Representative
3 days ago
We are seeking a highly skilled Guest Services Representative to join our team at Mohegan Sun. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and maintaining a high level of customer satisfaction.
Key Responsibilities- Provide warm and sincere greetings to guests, ensuring a positive first impression
- Register guests, assign and issue room keys, and handle all guest-related inquiries
- Address guest concerns in a timely and professional manner
- Process payments and handle cash handling responsibilities
- Assist with corporate, convention, and bus group arrivals and departures
- Run back-up reports and update documents as needed
- Complete daily room blocking and ensure accurate room assignments
- Assist guests with dinner and spa reservations, transportation needs, and other requests
- Process due-outs and express checkouts in a timely manner
- Answer hotel phones and respond to guest inquiries
- Assist in other locations throughout Hotel Operations, including Aquai reception and Concierge
- Pre-register guests and issue pagers as needed
- Stock supplies in the back office and at the Front Desk
- Enroll guests in the Mohegan Sun Momentum Program
- High School Diploma or equivalent
- Previous high-volume hotel guest service experience
- Excellent computer skills
- Excellent written and verbal communication skills
- Able to multi-task under stressful situations
- Good typing skills
- Extensive knowledge of the property and local areas and destinations
- Knowledge of LMS, LRS, HMS, RPOS, Lodgenet, Ascent, Bartech, Expresso, Hotel paging system, telecheck, and Time Lox/DC One
- Must be able to work in a fast-paced office environment
- Must be able to stand, reach, bend, or sit for extended periods
- Must be able to lift heavy objects
- Must be able to work various shifts and flexible hours
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Guest Service Representative
2 weeks ago
New London, Connecticut, United States Mohegan Full timeJob SummaryThis role is responsible for providing exceptional guest experiences and ensuring seamless check-in and check-out processes. The ideal candidate will possess excellent communication skills, be able to multitask in a fast-paced environment, and have a strong knowledge of the property and local area.Key ResponsibilitiesRegister guests and assign...
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Guest Service Ambassador
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New London, Connecticut, United States Mohegan Full time{"Job Title": "Guest Service Ambassador", "Job Summary": "We are seeking a highly skilled Guest Service Ambassador to join our team at Mohegan Sun. As a key member of our front desk team, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our visitors.Responsibilities:* Greet guests in a warm and sincere...
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Dietary Services Representative
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Customer Service Representative
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Customer Service Representative
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Patient Service Representative
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New London, Connecticut, United States Midwest Dental Group Full timeAbout UsAt Midwest Dental Group, we are passionate about delivering exceptional patient care and service. Our team is dedicated to creating a positive and supportive work environment that fosters growth and development.Job SummaryWe are seeking a highly skilled and detail-oriented Patient Service Representative to join our team. As a key member of our front...
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Customer Service Representative
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New London, Connecticut, United States Maximus Full timeAbout the RoleWe are seeking a skilled Customer Service Representative to join our team at Maximus. As a Customer Service Representative, you will play a critical role in delivering healthcare information to millions of Americans who need to navigate complex healthcare plans.Key ResponsibilitiesProvide customer service for basic and routine inquiries and...
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Customer Service Representative
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New Haven, Connecticut, United States Domino's Pizza LLC Full timeDomino's Pizza LLC Job OpportunityAbout the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Domino's Pizza LLC. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.Key...
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Customer Service Representative
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New Britain, Connecticut, United States MERIDEN NEW BRITAIN BERLIN YOUNG MENS Full time{"Job Title": "Member Services Representative", "Job Summary": "We are seeking a highly skilled Member Services Representative to join our team at the Meriden New Britain Berlin Young Mens. As a Member Services Representative, you will be responsible for delivering exceptional service to our members, guests, and program participants. Your primary goal will...
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Automotive Service Technician
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