Front Office Manager
3 weeks ago
Four Seasons is a world-renowned luxury hospitality company that prides itself on delivering exceptional guest experiences. Our team members around the world are passionate about creating unforgettable moments for our guests, residents, and partners. We believe that the key to our success lies in our commitment to luxury with genuine heart, and we strive to create a world-class employee experience and company culture that enables our people to deliver exceptional service.
About the LocationOur hotel in Lower Manhattan is an architectural icon that embodies the spirit of luxury and sophistication. Located in the heart of TriBeCa, our hotel offers a unique blend of art, architecture, and urban chic. Our guests can enjoy a range of amenities, including a globally inspired Spa with a heated indoor pool, and dine at CUT by renowned celebrity chef Wolfgang Puck. We are committed to providing our guests with a truly unforgettable experience.
Our VisionWe are New York's Luxury Lifestyle Icon, and we strive to inspire meaningful connections, curate exceptional experiences, and deliver passionate service. Our value proposition is to provide our guests with a catalog of experiences for a life well lived, in addition to our Four Seasons service excellence promise.
Our MissionTo inspire meaningful connections, curate exceptional experiences, and deliver passionate service. We are committed to kindness, care, and a commitment to excellence in everything we do.
Our PurposeTo Enrich the Lives of Employees, Guests, and the Community around us. We believe that our purpose is to create impressions that will stay with our guests for a lifetime.
Our ValuesWe think differently, we are client-obsessed, we have passion, we own it, we truly care about each other, and we have integrity. These values guide everything we do, and we strive to live them every day.
Job SummaryWe are seeking a Front Office Manager who embodies our values and shares our passion for excellence. As Front Office Manager, you will be responsible for shaping the client experience by providing exceptional service in support of our world-renowned hotel. You will be accountable for directing and controlling the activities of the Front Desk, Concierge, and Guest Services staff, and will respond to a wide variety of guest requests by accurately assessing their needs and adding personal recommendations and touches to achieve maximum customer satisfaction.
Responsibilities- Manage the staff at the Front Office (Front Desk, Guest Services, and Concierge) and direct activities of the Rooms Division Assistant Managers in conjunction with the Director of Housekeeping to ensure communications and follow-up on any problems, guest requests, or special requirements.
- Interview, train, and schedule staff, provide better feedback, and conduct performance evaluations. Administer progressive discipline when needed.
- Monitor and assess revenue opportunities for the hotel and maximize red date conversion.
- Ensure strategic business decisions are achieved, prepare and plan for Rooms Division revenue and expenses, and endeavor to maximize departmental profit and control costs.
We are looking for an individual who poses solid interpersonal and relationship-building skills to work with cross-functional teams. Apply an ethical approach to influence the outcome of situations and serve as a role model for others by demonstrating appropriate business conduct and ethical principles. We are looking for candidates who are proactive, have a technical knowledge of generally accepted accounting principles, and are able to read, write, and speak English. This position involves a heavy volume of organizational skill and ability to operate computer equipment and excellent Excel and Computer Skills. Sun, ADP, and Opera Systems knowledge would be ideal and greatly valued. This position requires an applicant with a flexible schedule and the ability to work all shifts, weekends, and holidays. 3-4 years of luxury hotel experience in an operational Department Head role as a Department Head is required. Work authorization for the location is required.
What to Expect- Be part of a cohesive team with opportunities to build a successful career with global potential.
- Have access to a robust benefit plan.
- Have the opportunity to engage in diverse and challenging work.
- Derive a sense of pride in work well done.
- Be recognized for excellence.
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