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Employee Services Partner

2 months ago

Providence, Rhode Island, United States Providence Public Schools Full time
Job Summary

We are seeking an experienced Employee Services Partner to join our team at Providence Public Schools. The successful candidate will be responsible for managing and coordinating all aspects of leaves of absence administration, providing superior customer service, and overseeing substitute coverage.

Key Responsibilities
  • Leaves of Absence Administration: Manage and coordinate all aspects of leaves of absence administration, including advising employees, preparation and intake of forms, submission of forms, and required employee/manager follow-up.
  • Customer Service: Provide responsive and superior customer service to both candidates and employees as the first point of contact for all walk-in, email, and customer care center and support.
  • Substitute Coverage: Oversee arrangements for substitute coverage and enter staff absences as needed.
  • Employment Verification: Complete employment verification and changes as requested.
  • Substitute Staffing: Manage and serve as the process owner with substitute staffing, which includes hiring and placement.
  • Data Management: Maintain daily data records of absence fill rates by school/department.
About Providence Public Schools

Providence Public Schools is a public school district serving approximately 22,000 students across 37 schools. We employ over 3,200 professionals who work in and provide support to our schools. Our district is committed to providing equal access to differentiated instruction and closing the achievement and opportunity gap among historically marginalized subgroups within our schools.