Bilingual Service Desk Analyst

4 weeks ago


Salt Lake, Utah, United States CAI Full time
Job Summary

We are seeking a highly skilled Bilingual Service Desk Analyst to provide technical support and customer service to our clients. The ideal candidate will be fluent in both English and French and have excellent communication and problem-solving skills.

Key Responsibilities
  • Provide technical support and customer service to clients via phone, email, and chat
  • Diagnose and resolve technical issues in a timely and efficient manner
  • Escalate unresolved issues to the next level of support as needed
  • Document all interactions and issues in our ticketing system
  • Collaborate with internal teams to resolve complex technical issues
Requirements
  • Fluency in both English and French (written and spoken)
  • Excellent communication and problem-solving skills
  • 1-2 years of experience in a technical support role
  • High school diploma or equivalent required
Preferred Qualifications
  • Associate degree in a related field
  • 1-2 years of experience in a customer service role
Work Environment

This is a remote position, and the ideal candidate will be able to work independently with minimal supervision.



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