IT Service Desk Manager

1 month ago


Salt Lake, Utah, United States Western Governors University Full time
Job Summary

We are seeking a highly skilled and experienced IT Service Desk Manager to join our team at Western Governors University. As a key member of our IT department, you will be responsible for leading our Service Desk team and ensuring that our customers receive exceptional support and service.

Key Responsibilities
  • Lead and manage a team of Service Desk technicians to provide timely and effective support to our customers.
  • Develop and implement Service Level Agreements (SLAs) to ensure that our customers receive the highest level of service.
  • Collaborate with other IT teams to ensure seamless support and service delivery.
  • Monitor and analyze performance metrics to identify areas for improvement and implement changes to enhance service delivery.
  • Provide training and coaching to Service Desk technicians to ensure they have the necessary skills and knowledge to provide exceptional support.
  • Develop and maintain relationships with customers to ensure their needs are met and exceeded.
Requirements
  • 5+ years of experience in IT service management, with a focus on service desk operations.
  • Proven track record of leading and managing a team of service desk technicians.
  • Strong understanding of IT service management principles and practices.
  • Excellent communication and interpersonal skills.
  • Ability to analyze complex problems and develop effective solutions.
  • Experience with help desk ticketing systems and managed services software.
Preferred Qualifications
  • Certifications in IT service management, such as ITIL.
  • Experience with cloud-based service desk platforms.
  • Knowledge of IT service management frameworks and standards.
Work Environment

This is a full-time position, and the successful candidate will be required to work in our office located in Salt Lake City, Utah.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

If you are a motivated and experienced IT professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].


  • Help Desk Lead

    1 month ago


    Salt Lake, Utah, United States Packsize Full time

    About PacksizePacksize is a leading provider of innovative packaging solutions that help businesses deliver exceptional customer experiences. Our team is passionate about creating technology that drives the industry forward.The RoleWe are seeking an experienced IT Help Desk Lead to join our team at our headquarters in Salt Lake City. As a Help Desk Lead, you...


  • Salt Lake, Utah, United States Hyatt Place Salt Lake City Air Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hyatt Place Salt Lake City Airport. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth and enjoyable stay for our guests.ResponsibilitiesGuest Registration: Register guests in a...

  • Front Desk Agent

    4 weeks ago


    Salt Lake, Utah, United States The Grand America Hotel Full time

    Hotel Front Desk Agent Job SummaryWe are seeking a skilled and customer-focused Hotel Front Desk Agent to join our team at The Grand America Hotel. As a key member of our front desk team, you will be responsible for providing exceptional guest service, managing reservations, and ensuring a seamless check-in and check-out experience for our guests.Key...

  • Front Desk Agent

    1 month ago


    Salt Lake, Utah, United States Azul Hospitality Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Agent to join our team at Azul Hospitality. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, handling room reservations, and ensuring a smooth and efficient check-in and check-out process.Key ResponsibilitiesProvide...

  • Front Desk Associate

    1 month ago


    Salt Lake, Utah, United States HOLIDAY INN & SUITES OF SLC AIRPORT Full time

    Job OpportunityWe are seeking a highly motivated and detail-oriented Front Desk Agent to join our team at the Holiday Inn & Suites Salt Lake City Airport West.Key Responsibilities:Provide exceptional customer service to guests, ensuring a positive check-in and check-out experience.Manage front desk cash and maintain a clean and organized lobby area.Complete...


  • Salt Lake, Utah, United States CAI Full time

    Job SummaryWe are seeking a highly skilled Bilingual Service Desk Analyst to provide technical support and customer service to our clients. The ideal candidate will be fluent in both English and French and have excellent communication and problem-solving skills.Key ResponsibilitiesProvide technical support and customer service to clients via phone, email,...


  • Salt Lake, Utah, United States Azul Hospitality Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Azul Hospitality. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, handling registration and checkout processes, and maintaining a clean and organized front desk area.Key ResponsibilitiesGuest Services: Greet and...


  • Salt Lake, Utah, United States CAI Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Bilingual Service Desk Analyst to provide technical support and customer service to our clients. The ideal candidate will be fluent in both English and French, with excellent communication and problem-solving skills.Key ResponsibilitiesProvide technical support and customer service to clients...

  • Front Desk Associate

    1 month ago


    Salt Lake, Utah, United States MacCall Full time

    Are you a people person with a passion for delivering exceptional guest experiences? We're seeking a skilled Front Desk Associate to join our team at Crystal Inn Hotel & Suites. As a key member of our front office team, you will be responsible for providing top-notch customer service, processing guest reservations, and maintaining a clean and welcoming lobby...


  • Salt Lake, Utah, United States Courtyard Salt Lake City Airport Full time

    Front Desk Agent Job DescriptionWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Courtyard Salt Lake City Airport. As a key member of our front office team, you will be responsible for providing exceptional guest service, handling room reservations, and ensuring a seamless check-in and check-out experience for our...


  • Salt Lake, Utah, United States The Grand America Hotel Full time

    Job SummaryWe are seeking a skilled Front Desk Agent to provide exceptional customer service and manage all aspects of guest accommodation at The Grand America Hotel. Register guests, manage reservations, and provide information about rooms, rates, and amenities.Facilitate guest check-in and check-out procedures, ensuring guests are satisfied and in rooms as...


  • Salt Lake, Utah, United States Huish Outdoors LLC Full time

    Job DescriptionHuish Outdoors LLC is seeking a highly skilled and experienced Technical Services Manager to lead our Technical Assistance and Care (TAC) department. The ideal candidate will have a strong background in customer service, technical support, and team leadership.The Technical Services Manager will be responsible for overseeing the operations and...


  • Salt Lake, Utah, United States Aimbridge Hospitality Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Courtyard Salt Lake City Airport. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a seamless stay experience.ResponsibilitiesRegister guests and handle check-ins and check-outs in a...

  • Front Desk Ambassador

    1 month ago


    Salt Lake, Utah, United States Hampton Inn Cottonwood Heights Full time

    About Hampton Inn Cottonwood HeightsAs a part of the Hilton family of hotels, our inn provides exceptional modern comfort for our guests. Located near the base of Big Cottonwood Canyon, we have 104 guest rooms, a swimming pool, and a state-of-the-art fitness center.Why Work with Us?We offer a competitive wage of $13-$15/hour for our entry-level Front Desk...


  • Salt Lake, Utah, United States Aimbridge Hospitality Full time

    Job SummaryAs a Front Desk Agent at Aimbridge Hospitality, you will be responsible for providing exceptional guest service, registering guests, and handling hotel operations. This role requires a positive and upbeat personality, excellent communication skills, and the ability to work in a fast-paced environment.ResponsibilitiesRegister guests and handle...


  • Salt Lake, Utah, United States American Cybersystems Full time

    Job SummaryWe are seeking a highly skilled Help Desk Technician III to join our team at American Cybersystems. The successful candidate will provide operation support for the DPG/WDTC data science support contract, ensuring the smooth operation of our IT systems and services.Key ResponsibilitiesProvide Tier II/III support for WDTC DREN/SDREN core services...

  • Front Desk Agent

    4 weeks ago


    Salt Lake, Utah, United States Aimbridge Hospitality Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Aimbridge Hospitality. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth and enjoyable stay for our guests.ResponsibilitiesRegister guests and process check-ins and check-outs in...


  • Salt Lake, Utah, United States Massage Envy Full time

    Unlock Your Earning Potential as a Front Desk Sales Associate at Massage EnvyEarn up to $25 per membership sold, plus your base hourly rate, as a Front Desk Sales Associate at Massage Envy. We're seeking committed, friendly, and sales-minded individuals to drive our vision of total body care.Key Responsibilities:Execute the sales process and script to...


  • Salt Lake, Utah, United States Merritt Hospitality Full time

    Job SummaryWe are seeking a skilled Front Desk Agent to join our team at the Salt Lake Marriott Downtown at City Creek. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a positive and memorable experience.Key ResponsibilitiesGreet guests warmly and efficiently, using a positive and clear...


  • Salt Lake, Utah, United States Aimbridge Hospitality Full time

    Job SummaryThe Night Auditor is responsible for the preparation and disposition of all Night Audit work. This role is responsible for the front desk operation during the overnight shift (typically 11pm-7am).Primary Responsibilities: Registering guests and making reservations Preparing daily reports Balancing transactions Conducting security...