Front Desk Representative

4 weeks ago


Salt Lake, Utah, United States Hyatt Place Salt Lake City Air Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hyatt Place Salt Lake City Airport. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth and enjoyable stay for our guests.

Responsibilities
  • Guest Registration: Register guests in a friendly and efficient manner, ensuring all necessary information is collected and accurate.
  • Front Desk Operations: Manage the front desk area, including handling guest inquiries, resolving issues, and maintaining a clean and organized workspace.
  • Communication: Communicate effectively with guests, colleagues, and management to ensure seamless operations and exceptional guest service.
  • Problem-Solving: Anticipate, prevent, and resolve guest complaints and issues in a professional and courteous manner.
  • Teamwork: Collaborate with other departments to ensure a positive guest experience and maintain a high level of customer satisfaction.
Requirements
  • Education: High school diploma or equivalent required; college coursework in a related field is helpful.
  • Experience: Previous experience in a hotel or related field is preferred.
  • Skills: Possess a positive and upbeat personality, excellent communication and problem-solving skills, and the ability to work well under pressure.
Benefits

As a valued member of our team, you will enjoy a competitive benefits package, including medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, and an employee assistance program.



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