Customer Experience Associate I, Healthcare PSL
1 day ago
We are seeking a highly skilled and compassionate Customer Experience Associate I, Healthcare PSL to join our team at Magellan Health. As a key member of our customer service team, you will be responsible for providing exceptional support to our members and providers, facilitating care and service, and ensuring that our customers receive outstanding service.
Key Responsibilities- Customer Advocacy: Serve as a customer advocate, supporting our members and providers, and facilitating care and service.
- Communication: Articulately communicate medical information regarding various services, including educating providers on claims, member eligibility, benefits, EAP services, claim status, and authorization inquiries.
- Problem-Solving: Identify and respond to crisis calls with appropriate resources, and facilitate routine referrals and triage decisions that do not require clinical judgment.
- Documentation: Comprehensively assemble and enter patient information into the appropriate delivery system.
- Team Collaboration: Support team members, participate in activities to build a high-performance team, and assume full responsibility for self-development and career progression.
- Continuous Improvement: Identify and bring to the attention of responsible entities operations problems and/or inefficiencies, and participate in activities to continuously improve Care Center performance, quality, and culture.
- Experience: 1-2 or more years of customer service experience.
- Skills: Ability to talk and type simultaneously, with attention to detail, and proficiency with keyboard functions and navigation between multiple computer applications.
- Education: GED, High School, or equivalent.
- License and Certifications: None required.
We offer a comprehensive benefits package, including health, life, and voluntary benefits, as well as a salary range of $31,175 - $46,765. This position may be eligible for short-term incentives and opportunities for career growth and development.
Magellan Health is an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.
-
Customer Experience Associate I, Healthcare PSL
4 weeks ago
Frisco, Texas, United States Magellan Health Full timeJob SummaryWe are seeking a highly skilled and compassionate Customer Experience Associate I, Healthcare PSL to join our team at Magellan Health. As a key member of our customer service team, you will be responsible for providing exceptional support to our members and providers, facilitating care and service, and ensuring that our customers receive...
-
Frisco, Texas, United States Magellan Health Full timeJob SummaryWe are seeking a highly skilled and compassionate Customer Experience Associate I, Healthcare PSL to join our team at Magellan Health, Inc. As a key member of our customer service team, you will be responsible for providing exceptional support to our members, providers, and clients regarding various aspects of our healthcare programs, policies,...
-
Customer Experience Associate I, Healthcare
7 days ago
Frisco, Texas, United States Magellan Health Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate I, Healthcare. In this role, you will be responsible for providing exceptional customer service to our members and providers, facilitating care and service, and ensuring that our customers receive the highest level of...
-
Healthcare Customer Service Representative
19 hours ago
Frisco, Texas, United States Magellan Health Full timeJob SummaryWe are seeking a highly skilled and compassionate Customer Experience Associate I, Healthcare PSL to join our team at Magellan Health. As a key member of our customer service team, you will be responsible for providing exceptional support to our members and providers, facilitating care and service, and ensuring that our customers receive...
-
Customer Experience Associate
3 weeks ago
Frisco, Texas, United States Magellan Health Full time{"Job Title": "Customer Experience Associate", "Job Summary": "We are seeking a highly skilled Customer Experience Associate to join our team at Magellan Health. As a Customer Experience Associate, you will play a critical role in providing exceptional service to our members and providers, facilitating care and service, and ensuring that our members receive...
-
Customer Experience Associate
3 weeks ago
Frisco, Texas, United States Magellan Health Full time{"Job Title": "Customer Experience Associate", "Job Summary": "We are seeking a highly skilled Customer Experience Associate to join our team at Magellan Health. As a Customer Experience Associate, you will play a critical role in providing exceptional service to our members and providers, facilitating care and service, and ensuring that our members receive...
-
Customer Experience Associate
3 weeks ago
Frisco, Texas, United States Best Buy Full time{"Overview": "At Best Buy, we're committed to delivering exceptional customer experiences. As a Customer Experience Specialist, you'll be the face of our brand, building long-lasting relationships with customers and providing personalized service.Our team is passionate about staying up-to-date on the latest technology and products, and we're looking for...
-
Customer Experience Representative
3 weeks ago
Frisco, Texas, United States Serenity Healthcare, LLC Full time{"title": "Customer Care Specialist", "description": "About the RoleSerenity Healthcare, LLC is a leader in the field of healthcare technology, using advanced medical devices to give patients long-term success even when other treatments have failed.ResponsibilitiesBe the face of Serenity Healthcare, providing exceptional customer service and support to...
-
Customer Experience Associate
2 weeks ago
Frisco, Texas, United States Best Buy Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, building long-term relationships with our customers, and driving sales growth through personalized product...
-
Sales Associate
2 weeks ago
Frisco, Texas, United States See's Candies Full timeAbout the RoleWe are seeking enthusiastic individuals who are passionate about delivering exceptional customer experiences. As a Sales Associate at See's Candies, you will play a vital role in creating memorable interactions with our customers.Key ResponsibilitiesProvide outstanding customer service and supportAssist customers in finding the perfect treats...
-
Retail Sales Associate
4 weeks ago
Frisco, Texas, United States Ingka External Full timeAbout Ingka ExternalIngka External is a dynamic and inclusive organization that values making a positive impact in the world. We strive to create a better everyday life for the many people we serve.Job SummaryWe are seeking a highly motivated and customer-focused Retail Sales Associate to join our team. As a key member of our sales team, you will be...
-
Global Customer Experience Specialist
3 weeks ago
Frisco, Texas, United States Altair Full time{"Job Title": "Global Customer Experience Specialist", "Job Summary": "We are seeking a highly skilled Global Customer Experience Specialist to join our team at Altair. As a key member of our relocation team, you will be responsible for providing exceptional customer experiences, utilizing X-check/survey scores as a measurable factor of performance. Your...
-
Customer Experience Representative
1 month ago
Frisco, Texas, United States Pet Evolution Full timeJob OverviewWe are seeking a highly motivated and compassionate individual to join our team as a Pet Care Specialist at Pet Evolution. As a key member of our staff, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience for our guests, and promoting our brand promise of delivering extraordinary service to...
-
Customer Experience Representative
2 weeks ago
Frisco, Texas, United States Legends Full timeJob Title: Guest Services AmbassadorJob Summary:The Guest Services Ambassador will play a vital role in delivering exceptional customer experiences at the Miller LiteHouse. This dynamic and interactive position will focus on the guest services desk, ensuring a welcoming environment and providing guests with a unique and memorable experience.Key...
-
Retail Associate
3 weeks ago
Frisco, Texas, United States Sam's Club Full timeJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Retail Associate - Member Experience Specialist. In this role, you will be responsible for providing exceptional service to our members, ensuring a positive shopping experience, and maintaining a clean and organized store environment.Key ResponsibilitiesProvide...
-
Retail Associate
3 weeks ago
Frisco, Texas, United States Sam's Club Full timeJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Retail Associate - Member Experience Specialist. In this role, you will be responsible for providing exceptional service to our members, ensuring a positive shopping experience, and maintaining a clean and organized store environment.Key ResponsibilitiesProvide...
-
Healthcare Customer Care Agent
4 weeks ago
Frisco, Texas, United States Tenet Florida Physician Services, L.L.C. Full time**Job Summary**Tenet Florida Physician Services, L.L.C. is seeking a skilled Customer Service Representative to join our team in a dynamic and fast-paced environment. As a key member of our customer service team, you will be responsible for providing exceptional service to our patients and customers, resolving issues, and ensuring a positive experience.Key...
-
Customer Service Representative
2 weeks ago
Frisco, Texas, United States Magellan Health Full timeJob SummaryWe are seeking a highly skilled and compassionate Customer Experience Associate I to join our team at Magellan Health. As a key member of our care team, you will play a vital role in providing exceptional service to our members and providers, ensuring their needs are met and exceeded.Key ResponsibilitiesProvide timely and accurate responses to...
-
Healthcare Professional
2 weeks ago
Frisco, Texas, United States Conifer Revenue Cycle Union Full timeNurse Extern I Job DescriptionAt Conifer Revenue Cycle Union, we are seeking a highly motivated and compassionate Nurse Extern I to join our team at DMC Sinai-Grace Hospital.Job SummaryThe Nurse Extern I will work under the supervision of a registered nurse, providing technical, multi-skilled direct and indirect patient care activities. This role is ideal...
-
Customer Relations Associate
7 days ago
Frisco, Texas, United States Godsell & Davis Full timeJob DescriptionGodsell and Davis, a leading company in the greater Dallas area, is seeking a highly skilled Customer Relations Associate to join our team. As a key player in our sales strategy, you will be responsible for driving growth and improving client relationships.Key Responsibilities:Develop and implement sales strategies to grow client accountsBuild...