Technical Support Specialist

6 days ago


Champaign, Illinois, United States Levi Ray & Shoup Full time
Job Description

This position's primary focus is working to support a variety of Level 1 and Level 2 software and hardware issues, primarily over the phone/via remote tools but some in-person support as well. This work can involve Active Directory adds/changes/deletes, supporting a variety of commercial and proprietary software applications, password resets, hardware/peripheral troubleshooting & repair, etc. This team is also involved with imaging and deploying new machines, as well as re-imaging and re-deploying existing machines.

Key Responsibilities:

  • Provide technical support for software and hardware issues
  • Assist with Active Directory management and password resets
  • Troubleshoot and repair hardware and peripheral issues
  • Support the imaging and deployment of new machines
  • Collaborate with the team to resolve complex technical issues

Requirements:

  • Hardware/software/network troubleshooting experience
  • Excellent customer service skills
  • Experience with Active Directory, imaging/deployment machines, Android/Apple devices is beneficial

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