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Clinical Support Specialist

2 months ago

Champaign, Illinois, United States Christie Clinic Full time
Job Summary

Christie Clinic is seeking a full-time Patient Service Representative to join our team in a medical office setting. As a Patient Service Representative, you will be responsible for providing exceptional patient care and administrative support to our healthcare team.

Key Responsibilities
  • Greet Patients and Visitors: Greet patients and visitors in a professional and courteous manner, ensuring a positive first impression of our clinic.
  • Answer Phone Calls and Schedule Appointments: Answer incoming phone calls and schedule patient appointments with our healthcare providers in a timely and efficient manner.
  • Collect Payments and Process Transactions: Collect co-pays and payments from patients, and process transactions accurately and efficiently.
  • Update Patient Records: Update patient demographic and insurance information, and maintain accurate and up-to-date records.
  • Provide Administrative Support: Provide administrative support to our healthcare team, including scheduling tests and labs, and maintaining provider schedules.
  • Travel to Satellite Locations: Travel to satellite locations to cover departmental needs, and provide support to our healthcare team as needed.
Requirements
  • High School Diploma or Equivalent: A high school diploma or equivalent is required for this position.
  • Excellent Communication Skills: Excellent communication and interpersonal skills are required to interact with patients, visitors, and healthcare team members.
  • Ability to Work in a Fast-Paced Environment: The ability to work in a fast-paced environment and prioritize tasks effectively is essential for this position.
  • Basic Computer Skills: Basic computer skills, including Microsoft Office and electronic medical records, are required for this position.
Working Conditions

This position is performed in a medical office setting with frequent patient contact and exposure to communicable illnesses. The ability to work irregular hours and travel to satellite locations is required for this position.