IT Support Specialist

2 days ago


Champaign, Illinois, United States Rosecrance Full time
About the Role

Rosecrance is seeking a highly skilled IT Support Specialist to join our team in Champaign, IL. As a key member of our IT department, you will be responsible for providing direct end-user support to ensure proper computer operations and assist the IT team with answering helpdesk calls and other user maintenance tasks.

Key Responsibilities
  • Provide technical support and guidance to users on-site, via email, and helpdesk
  • Manage end-user accounts, permissions, and access rights
  • Maintain and update documentation for all responsible systems
  • Work with the IT team to develop and implement proper procedures
  • Provide basic support for network and teleconferencing equipment
  • Educate employees on the proper use of information technology resources
  • Monitor and maintain physical and virtual IT security
  • Monitor license compliance and report potential violations to supervisor
  • Understand and comply with all principles established by the Rosecrance Corporate Compliance Program, Code of Ethics, and HIPAA regulations
Requirements
  • 2+ years of experience in desktop support or a similar related area
  • Strong customer service skills
  • Excellent critical thinking and problem-solving skills
  • Relies on limited experience and judgment to plan and accomplish goals
  • Demonstrated experience with business productivity applications
  • Valid driver's license
  • Proficient oral and written communication skills
  • Ability to maintain effective working relationships with management and other employees
  • Ability to solve practical problems and deal with a variety of variables
Benefits
  • Salary based on education, experience, and credentials
  • Medical, dental, and vision insurance with multiple plan options
  • 401(k) plan with employer match and discretionary employer contribution
  • Group Life Insurance including LTD and AD&D
  • Tuition assistance and licensure/certification reimbursement
  • Paid Time Off, sick time, bereavement leave
  • Referral program earning up to $1,000 per hire
  • Wellness plan and certain facilities offering an on-site gym
  • Daily pay available through financial wellness provider: UKG Wallet


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