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Senior IT Support Technician

2 months ago

Louisville, Kentucky, United States Pyramid Consulting, Inc Full time

We are currently seeking a talented Senior IT Support Technician to join our team. This position offers a contract-to-hire opportunity with the potential for long-term growth.

Job Overview:

This role is essential in ensuring that our IT infrastructure runs smoothly and efficiently. The successful candidate will be responsible for providing top-notch technical support to our users, both onsite and remotely.

Key Responsibilities:

  • Deliver exceptional customer service and support to end-users, including executive-level assistance.
  • Troubleshoot and resolve IT issues related to various hardware and software, including Windows and MAC systems, printers, and networking devices.
  • Maintain operational discipline by adhering to established processes and utilizing Service Now for incident and request management.
  • Act as a subject matter expert in critical areas, providing guidance and support to team members and management.
  • Install, diagnose, repair, and upgrade PC hardware to ensure optimal performance.
  • Conduct remote troubleshooting to resolve incidents efficiently.
  • Build strong relationships with customers and continuously seek to improve their experience.
  • Provide training and documentation to users on technology usage and best practices.
  • Manage inventory and procurement processes to maintain appropriate stock levels.
  • Serve as an escalation point for complex IT issues.
  • Collaborate with cross-functional teams to enhance service delivery and operational efficiency.

Qualifications:

  • Proven experience in IT support, with a focus on end-user computing.
  • Strong technical skills in troubleshooting hardware and software issues.
  • Excellent communication and interpersonal skills.
  • Knowledge of audio-visual technology and conference systems is a plus.
  • Familiarity with ITIL practices and Service Management tools.
  • High school diploma required; a Bachelor's degree in a related field is preferred.
  • 5+ years of relevant technical support experience.

Our client is a prominent player in the Pharmaceuticals Industry, and we are looking for dedicated professionals to fill this critical role. Pyramid Consulting, Inc. is committed to providing equal employment opportunities and fostering a diverse work environment.