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Customer Service Banking Associate

2 months ago

Charleston, West Virginia, United States Southern First Bancshares Full time
Is this the right opportunity for you? If you take pleasure in assisting others with your expertise and professionalism, and your communication approach is factual, courteous, and amiable, this role may be a great fit. If you value the balance between relationships and quality, and you thrive in a setting where you can grow and support others, we are excited to explore the possibilities together.

Why Southern First Bancshares is the ideal workplace for you: If you appreciate community, integrity, and enjoyment in your work, you will find a home here. Our team members cherish their experience with us because we cultivate a sense of belonging, our actions are rooted in kindness, and our leadership engages with all levels of the organization. We recognize that our employees have choices about where to work, and we are thankful they choose us.

What we offer:
  • Opportunities for professional growth and advancement
  • Resources and training to ensure your success
  • A supportive atmosphere within a stable and successful organization
  • Recognition for your creativity, ideas, and commitment
  • Competitive salary along with a comprehensive benefits package*
*Benefits include: Medical, Dental & Vision insurance, 401K, Health Savings Account, Flexible Care Spending Account, Dependent Care Spending Account, Critical Illness Benefits, Life & Accident Insurance & Disability Insurance

Key Responsibilities:
  • Execute standard retail banking functions, including safe deposit box services, cashing checks, processing credit card advances, redeeming U.S. Savings Bonds, issuing and signing cashier's checks and loan proceeds checks, and accepting loan payments and deposits while verifying cash and endorsements.
  • May involve answering and directing incoming client calls, prioritizing and escalating as necessary.
  • Investigate and confirm account details, resolving client issues as needed.
  • Inform clients about banking services, products, and digital capabilities by maintaining a strong understanding of all relevant offerings.
  • Reconcile transactions at the end of the day and verify cash totals.
  • Uphold high ethical standards and comply with all policies, procedures, regulations, and applicable laws.
  • Ensure full compliance with BSA, Reg CC, and all other relevant regulations and policies.
  • Complete additional duties as assigned.
Additional Responsibilities:
  • Perform backup tasks such as processing check orders.
  • May assist the Client Experience Officer with opening and closing procedures.
Essential Skills, Education, and Experience:

Required:
  • Accuracy in cash handling.
  • Proficiency in Microsoft Outlook.
  • Ability to communicate effectively while maintaining a professional demeanor associated with Southern First Bancshares.
  • Consistent and professional attendance, punctuality, and appearance.
  • Capability to operate computers and standard office equipment such as typewriters, 10-key calculators, copiers, and fax machines.
  • Ability to multitask while ensuring prompt acknowledgment of clients both in person and over the phone.
  • Knowledge of retail banking regulations, policies, and procedures.
  • Successful completion of all required training.
Preferred:
  • High school diploma or equivalent.
  • Experience in banking, ideally in both teller and platform roles.
  • Familiarity with banking systems such as Horizon XE.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or discriminate against employees or applicants for inquiring about, discussing, or disclosing their own pay or the pay of another employee or applicant. However, employees with access to compensation information as part of their essential job functions cannot disclose the pay of other employees or applicants to individuals without access to that information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)