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Customer Service Representative

2 months ago

Baltimore, Maryland, United States Johns Hopkins Medicine Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Johns Hopkins Medicine. As a key member of our customer service team, you will be responsible for providing exceptional service to our patients, families, and healthcare professionals.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide accurate and up-to-date information about hospital services and policies
  • Collaborate with healthcare teams to ensure seamless communication and care coordination
  • Utilize nutrition computer software and systems to manage patient data and meal plans
  • Develop and maintain strong relationships with patients, families, and healthcare professionals
Requirements
  • High school diploma or equivalent required
  • Minimum 1 year of customer service or call center experience in a hospital or healthcare environment preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Knowledge of nutrition and healthcare principles
What We Offer
  • A competitive compensation package
  • A comprehensive benefits program, including dependent tuition reimbursement
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development