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Scheduling Coordinator

2 months ago

Buffalo, New York, United States Evergreen Health Full time
Job Title: Scheduling Representative

We are seeking a highly organized and detail-oriented Scheduling Representative to join our team at Evergreen Health. As a key member of our primary and specialty care facility, you will be responsible for providing exceptional scheduling and phone support to our patients.

Key Responsibilities:
  • Accurately schedule appointments for new and existing patients, ensuring that scheduling procedures and protocols are followed.
  • Manage the scheduling of interpretation services for non-English speaking patients and monitor interpreter confirmations as needed.
  • Ensure that patients are placed with the appropriate providers based on specialty and credentialing parameters.
  • Capture all necessary demographic and insurance information for patients before scheduling an appointment.
  • Utilize electronic medical records software to ensure timely and accurate data entry.
  • Assist in confirming patients' appointments by monitoring appointment reminders and making outbound calls to patients as needed.
  • Provide exceptional customer service to patients, answering their questions and addressing their concerns in a professional and courteous manner.
Requirements:
  • High school diploma or equivalent required.
  • Working knowledge of electronic medical records software (Medent) preferred.
  • Knowledge of medical terminology preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Ability to maintain confidentiality and handle sensitive patient information.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • A chance to make a difference in the lives of our patients and community.