Care Management Supervisor

2 weeks ago

Hackensack, New Jersey, United States Bergen's Promise Full time
Position Overview

About Bergen's Promise:

Bergen's Promise operates as the Care Management Organization (CMO) for Bergen County, contributing to the New Jersey Children's System of Care. We are a dedicated, mission-oriented, non-profit agency focused on social services, accredited by the Commission on Accreditation of Rehabilitation Facilities (CARF).

Our organization supports youth up to the age of 21 and their families, addressing significant behavioral, emotional, mental health, substance use issues, and developmental disabilities.

Utilizing our Wraparound Model of Care, we emphasize the importance of a Child and Family Team, which builds on the unique strengths, values, and resources of families and communities. This evidence-based approach distinguishes us from other social service organizations.

Key Benefits of Joining Bergen's Promise:

1. Make a profound impact in the lives of children.

2. Prioritize your professional and personal growth.

3. Thrive in a dynamic, supportive team environment.

4. Align with a mission-driven organization that shares your values.

5. Enjoy a comprehensive benefits package that supports you throughout various life stages.

Comprehensive Benefits Package:

  • Competitive salary structure
  • Robust benefits including accrued time off, medical, dental, vision, 401k, disability & life insurance, and opportunities for employee advancement
  • Performance-based incentive compensation
  • Acknowledgment and rewards in a competitive environment
  • A supportive company culture with employee assistance programs

Role Responsibilities:

  • Implement the Wraparound model in all interactions with families and children.
  • Supervise Care Managers in their collaboration with families to establish a Child Family Team, which includes:
    • The youth and their parent/caregiver
    • Natural supports chosen by the family
    • A representative from the Family Service Organization (FSO) if desired
    • A clinical staff member involved in the youth's treatment, if requested
    • Representatives from external agencies relevant to the youth's situation
  • Coordinate with the Family Service Organization (FSO) to provide caregiver support.
  • Ensure timely Child Family Team Meetings.
  • Oversee quality assurance for service providers regarding the Individual Service Plan and compliance with regulatory standards.
  • Evaluate staff performance and implement improvement plans as necessary.
  • Guide Care Managers in securing and maintaining Medicaid coverage for families.
  • Ensure adherence to Medicaid regulations and standards.
  • Verify that documentation is completed accurately and timely in both electronic and hard copy formats.
  • Monitor the timely completion of Family Crisis Plans by Care Managers.
  • Review and approve Individual Service Plans for thoroughness and accuracy.
  • Ensure compliance with critical incident reporting protocols.
  • Provide supervisory support to on-call staff for youth and families involved with the agency.
  • Maintain professional conduct and uphold the Agency Code of Ethics.
  • Adhere to HIPAA standards to ensure client confidentiality.

Bergen's Promise is committed to diversity and creating an inclusive culture.

Qualifications:

  • Master's Degree in social work, counseling, psychology, or a related field.
  • Relevant licensure (LSW, LCSW, LAC, LPC).
  • At least one year of supervisory experience with direct reports.
  • Experience with individuals, particularly children, facing substance use disorders or developmental disabilities is advantageous.
  • Bilingual skills are a plus.
  • Strong time management and organizational abilities.
  • Culturally competent communication skills, both verbal and written.
  • Basic proficiency in technology.
  • A valid driver's license is required.

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