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Supervisor of Patient Services
2 months ago
About the Role
Hackensack Meridian Health is seeking a highly skilled and experienced Supervisor of Patient Services to join our team. As a key member of our dietary services team, you will be responsible for supervising a team of diet aides in the Pavilion and Women and Children's kitchens.
Key Responsibilities
- Supervise and delegate tasks to diet aides, including training, coaching, and evaluating their performance.
- Ensure uniform and grooming standards are enforced and contribute to the implementation of patient menu/service improvements.
- Perform biweekly scheduling, including vacation planning and distribution of holidays and personal days, to ensure proper coverage.
- Maintain daily assignment schedules and reassign staff as necessary to ensure fair work distribution and cross-training.
- Ensure standards for sanitation and safety are maintained and report mechanical deficiencies to the Operations Manager.
- Take responsibility for the presentation, portioning, taste, dietary compliance, and consistency of food, in conjunction with the sous chef.
- Maintain the temperature of freezers, refrigerators, and dishwashing machines to ensure food and patient safety.
- Hold daily communication meetings to keep staff informed of activities important to the department.
- Check random patient trays for accuracy and completeness to increase patient satisfaction.
- Oversee the tray line to ensure timely completion of tickets.
- Assure that all personnel follow established procedures for presentation.
- Adhere to the standards identified in the Medical Center's Organizational & Managerial Competencies.
Requirements
- Associate's degree in food management or equivalent; or High School diploma, general equivalency diploma (GED), and/or GED equivalent programs and 10 years supervisory experience from a hospital or similar food service environment; or other A.A.S. degree with 5 years supervisory experience from a hospital or similar food service environment.
- Food Safety and Sanitation Certification or ServSafe Certification or Certified Food Safety Manager.
