Front Desk Representative

1 week ago


Aurora, Colorado, United States Aurora Inn Hotel and Event Center Full time
Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Aurora Inn Hotel and Event Center. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and maintaining a high level of accuracy in room assignments and guest information.Key Responsibilities
  • Register and assign rooms to guests in a timely and efficient manner
  • Confirm phone and online reservations, ensuring all details are accurate and up-to-date
  • Respond to guest needs, requests, and complaints in a professional and courteous manner
  • Collect payment from departing guests, handling any discrepancies or issues that may arise
  • Maintain accurate records of occupied rooms and guests, ensuring seamless communication with other departments
Requirements
  • Previous experience in customer service, front desk service, or related fields
  • Excellent communication and interpersonal skills, with the ability to build rapport with guests
  • Strong organizational skills, with attention to detail and ability to multitask
  • Ability to work in a fast-paced environment, with a high level of energy and enthusiasm
About UsAurora Inn Hotel and Event Center is a fun and fast-paced environment that offers a wide range of opportunities for growth and development. We are committed to providing exceptional guest service and creating a memorable experience for our guests. If you are a motivated and customer-focused individual who is passionate about delivering outstanding service, we encourage you to apply for this exciting opportunity.

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