Veterinary Customer Service Representative
7 days ago
We are seeking a highly skilled and compassionate Customer Service Representative to join our team at Thrive Pet Healthcare. As a key member of our customer service team, you will play a vital role in providing exceptional care and support to our clients and their pets.
Key Responsibilities:- Provide exceptional customer service to clients and their pets, ensuring a positive and welcoming experience.
- Manage client relationships and service standards, responding to phone calls, taking messages, and transferring calls as needed.
- Schedule appointments, including in-office diagnostics and communicate with referring hospital staff to access patient records.
- Maintain accurate and up-to-date client and patient data, verifying each patient entering the hospital.
- Ensure financial responsibilities are met, reviewing charges for services upon completion or discharge.
- Customer service experience with front desk reception experience.
- Experience in veterinary medicine is a bonus.
- Ability to work rotating weekends and certain holidays.
- Excellent communication and interpersonal skills.
- Ability to multitask and prioritize tasks effectively.
- A competitive hourly pay rate starting at $17-$19/hour.
- A comprehensive benefits package, including paid time off, medical, dental, and vision insurance, and a 401(k) plan.
- Opportunities for professional growth and development through our library of free CE courses and paid time off to complete.
- A supportive and inclusive work environment that values diversity and promotes a positive work-life balance.
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Customer Service Representative
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Customer Service Representative
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