Customer Service Representative

4 days ago

Aurora, Colorado, United States America's Best Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Receptionist to join our team at America's Best. As a key member of our front office team, you will be responsible for providing exceptional customer service, ensuring a smooth flow of customers through the store, and performing various administrative tasks.

Key Responsibilities
  • Provide high-quality customer service while following all safety protocols.
  • Ensure a smooth flow of customers through the store.
  • Answer, screen, and forward incoming phone calls in accordance with National Vision protocol.
  • Process and understand managed care plans while obtaining document information from the insurance company as needed.
  • Provide customers with basic and accurate information.
  • Schedule and confirm appointments, follow-up visits, and classes.
  • File all patient records daily and pull patient files for the next day's appointments.
  • Check order status and notify customers when orders are in or of any delays.
  • Keep the reception area tidy and presentable with all necessary materials.
  • Receive, sort, and distribute daily mail/deliveries and maintain inventory of office supplies.
  • Participate in regularly scheduled mandatory communication meetings.
Requirements
  • Experience as a Receptionist, Front Office Representative, or similar role preferred but not required.
  • 0-2 years related experience or training preferred.
  • Experience handling multiple phone lines preferred.
  • Strong customer service skills required.
  • Strong organizational skills required.

We offer a comprehensive benefits package, including health and dental insurance, 401k retirement savings with company match, flex spending account, paid personal time off, paid company holidays, parental leave, employee eyewear discount, and much more. At America's Best, we strive to deliver opportunities for professional growth and long-term career fulfillment. We provide training programs, access to educational courses, and pride ourselves on the ever-increasing amount of promotions from within.

We are an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.

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