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Dental Front Office Lead

2 months ago

Aurora, Colorado, United States Community Health Program Inc Full time
About the Role

Community Health Programs Inc is seeking a highly skilled and experienced Dental Front Desk Lead to join our team. As a key member of our dental operations team, you will be responsible for ensuring the smooth flow of patients through our dental centers, providing exceptional patient service, and supporting the overall mission and vision of our organization.

Key Responsibilities
  • Direct and manage front desk operations, including staff scheduling, patient flow, and waitlist management.
  • Collaborate with the Director of Dental Operations to develop and implement process improvements, ensuring optimal patient care and efficient operations.
  • Provide exceptional patient service, responding promptly to patient needs and soliciting feedback to improve service.
  • Manage and maintain accurate and timely records, ensuring compliance with regulatory requirements.
  • Work collaboratively with the Billing Department to ensure accurate and timely billing and revenue cycle management.
  • Participate in and lead improvement initiatives, ensuring execution and adherence to established protocols.
  • Communicate effectively with staff, dentists, and patients to resolve issues and promote a positive work environment.
  • Monitor and promote a clean and professional office setting, ensuring regular office rounds and maintenance.
Requirements
  • High school diploma or general education degree (GED)
  • Excellent computer skills, including knowledge of Microsoft Office
  • Prior experience in dental front office operations, with a focus on patient scheduling and management
Competencies
  • Adaptability: Flexible style, receptive to change, and able to adjust to fit circumstances
  • Excellent Patient Service Skills: Professional, responsive, and able to manage difficult or emotional patient situations
  • Effective Communication: Able to communicate effectively with staff, dentists, and patients to resolve issues and promote a positive work environment
  • Time Management: Able to prioritize tasks, manage multiple responsibilities, and meet deadlines
About Community Health Programs Inc

Community Health Programs Inc is a network of health centers and caring professionals providing outstanding primary and preventive care for patients of all ages. We are a leader in the communities we serve, providing high-quality healthcare, dental services, wellness education, and family support services. Our mission is to strengthen families and improve children's well-being, and we are committed to providing exceptional patient care and service.