Customer Service Representative Nights and Weekends
5 days ago
The Customer Service Representative will play a vital role in creating a positive member experience by providing exceptional customer service to Planet Fitness members, prospective members, and guests.
Key Responsibilities- Member Engagement: Greet members, prospective members, and guests, providing a superior level of customer service.
- Front Desk Operations: Handle all front desk-related activities, including checking members into the system, new member sign-up, and taking prospective members on tours.
- Account Management: Facilitate needed updates to members' accounts and respond to member questions and concerns in a timely and professional manner.
- Club Maintenance: Assist in maintaining the neatness and cleanliness of the club.
- Customer Service Background: Preferred experience in customer-facing roles.
- Technical Skills: Basic computer proficiency and ability to learn new systems.
- Personal Qualities: Passion for fitness and health, upbeat and positive attitude, punctuality, and reliability.
- Communication Skills: Exceptional customer service skills, strong listening skills, and ability to empathize and problem-solve.
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Occasional lifting up to 50 lbs.
- Occasional exposure to toxic chemicals.
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