Customer Service Representative Nights and Weekends

5 days ago


Aurora, Colorado, United States Planet Fitness - PF Baseline Fitness Full time
Job Overview

The Customer Service Representative will play a vital role in creating a positive member experience by providing exceptional customer service to Planet Fitness members, prospective members, and guests.

Key Responsibilities
  • Member Engagement: Greet members, prospective members, and guests, providing a superior level of customer service.
  • Front Desk Operations: Handle all front desk-related activities, including checking members into the system, new member sign-up, and taking prospective members on tours.
  • Account Management: Facilitate needed updates to members' accounts and respond to member questions and concerns in a timely and professional manner.
  • Club Maintenance: Assist in maintaining the neatness and cleanliness of the club.
Requirements
  • Customer Service Background: Preferred experience in customer-facing roles.
  • Technical Skills: Basic computer proficiency and ability to learn new systems.
  • Personal Qualities: Passion for fitness and health, upbeat and positive attitude, punctuality, and reliability.
  • Communication Skills: Exceptional customer service skills, strong listening skills, and ability to empathize and problem-solve.
Physical Demands
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Occasional lifting up to 50 lbs.
  • Occasional exposure to toxic chemicals.


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