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Lead Technical Support Engineer
2 months ago
Weaver Fundraising LLC stands as a pioneer in delivering exceptional technology and services in the realm of product fundraising for over four decades. Our mission is to develop an intuitive platform that enables every child to fundraise securely and effectively, regardless of their circumstances. We are renowned for our Trail's End popcorn sale, assisting numerous Scouts in financing their Scouting journeys annually. We are in search of a Senior Support Engineer dedicated to enhancing these significant applications and initiatives within a well-established, profitable organization that has a long-standing commitment to supporting youth fundraising endeavors.
If you thrive on diagnosing challenges, resolving complex issues, and enhancing user experiences, we invite you to explore this opportunity.
Position Location: Hybrid Work Environment
Key ResponsibilitiesHow You Will Contribute to Our Growth:
- Collaborate with support and engineering teams to assess, diagnose, and resolve user issues promptly.
- Manage a backlog of product enhancements aimed at improving user experience.
- Identify and propose changes that enhance our service delivery to users.
- Communicate updates and status of issues across various teams.
- Recognize patterns and themes in user feedback during roadmap and planning discussions.
What You Need to Bring:
- A minimum of 5 years of experience in a software engineering capacity.
- Prior experience managing the complete process of understanding and resolving user issues.
- Strong communication skills.
- Demonstrated ability to diagnose and resolve problems efficiently.
- Capability to conduct code reviews to uphold code and security standards.
- Aptitude for conveying technical concepts to colleagues and customers with varying levels of technical expertise.
What Will Set You Apart:
- Experience with the JavaScript ecosystem, particularly Angular.
- Proficiency in composing and executing queries in MySQL or similar relational databases.
- Familiarity with AWS environments.
- Background in support or triage roles.
- Experience with mobile and/or consumer applications, preferably Flutter.
How We Support Your Development:
- Up to 5% 401K company match.
- $2500 annual contribution to HSA.
- Up to $15K reimbursement for continued education.
- Access to healthy snacks.
- Complimentary access to headquarters gym facilities.
- A collaborative, positive, and energetic team atmosphere.
Please note that the responsibilities outlined are not exhaustive and may evolve over time.
