Technical Support Specialist
13 hours ago
We are seeking a skilled Technical Support Engineer to provide exceptional technical support to our clients, focusing on cloud infrastructure. As a member of our experienced technical team, you will solve complex technical problems for medium and large companies, driving exceptional outcomes with purpose-built solutions.
About the Role:
This role involves communicating with end users, system administrators, and solution integrators to identify, diagnose, and troubleshoot technical issues. You will apply technical knowledge to research and identify remediation steps, escalate complex cases, and provide technical guidance across teams. Maintaining documentation for all cases is also essential.
Requirements:
Proven work experience in technical/IT or technical proficiency is required. A passion for solving complex technical issues, customer-centered approach, and professional fluency in English are essential. We offer personal and professional growth opportunities, a diverse global team, and industry-standard certifications.
What We Offer:
Medical, dental, and vision insurance, and a starting salary of $19/hr. plus a quarterly bonus based on quality and productivity. Pay is based on several factors, including education, work experience, certifications, etc.
About Us:
Tek Experts is a tech services and support company focused on delivering specialized and unique solutions for clients. We are problem solvers, engagers, and creative thinkers who strive to help our customers succeed. Our agile, relationship-based support helps the largest, most innovative enterprises thrive.
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