Customer Support Associate
2 weeks ago
The role is designed to secure orders for GearTec, Inc. while maintaining a direct line of communication with clients.
KEY RESPONSIBILITIES:
Collaborate with the Sales team to maximize order acquisition for GearTec, Inc.
- Support sales initiatives to secure orders and ensure customer satisfaction.
- Prepare quotations as necessary.
- Maintain a comprehensive understanding of all products, technologies, competitive offerings, and pricing strategies.
- Generate periodic reports and updates as needed.
- Gather and relay feedback from customers, the marketplace, and competitors.
- Monitor the status of open quotations as instructed and provide follow-up details.
- Process orders efficiently.
- Perform other related duties as assigned.
COLLABORATIVE INTERACTIONS:
Sales Team / Quality Assurance
Product Engineering / Technical Teams
Production and Operations
Finance and Procurement
Executive and Corporate Staff
REQUIRED KNOWLEDGE AND SKILLS:
- Experience in a relevant industry is advantageous but not mandatory.
- Self-motivated individual with strong relationship-building skills, capable of effective communication with clients and management.
- Highly organized with attention to detail.
- Proficient in Microsoft Word, Excel, and PowerPoint; familiarity with Job Boss is a plus but not essential.
- Willingness to travel as required.
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