Customer Support Associate

2 weeks ago


Willoughby, Ohio, United States GearTec, Inc. Full time

The role is designed to secure orders for GearTec, Inc. while maintaining a direct line of communication with clients.

KEY RESPONSIBILITIES:

Collaborate with the Sales team to maximize order acquisition for GearTec, Inc.

  • Support sales initiatives to secure orders and ensure customer satisfaction.
  • Prepare quotations as necessary.
  • Maintain a comprehensive understanding of all products, technologies, competitive offerings, and pricing strategies.
  • Generate periodic reports and updates as needed.
  • Gather and relay feedback from customers, the marketplace, and competitors.
  • Monitor the status of open quotations as instructed and provide follow-up details.
  • Process orders efficiently.
  • Perform other related duties as assigned.

COLLABORATIVE INTERACTIONS:

Sales Team / Quality Assurance

Product Engineering / Technical Teams

Production and Operations

Finance and Procurement

Executive and Corporate Staff

REQUIRED KNOWLEDGE AND SKILLS:

  • Experience in a relevant industry is advantageous but not mandatory.
  • Self-motivated individual with strong relationship-building skills, capable of effective communication with clients and management.
  • Highly organized with attention to detail.
  • Proficient in Microsoft Word, Excel, and PowerPoint; familiarity with Job Boss is a plus but not essential.
  • Willingness to travel as required.

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