Healthcare Customer Service Representative

2 weeks ago


Matthews, North Carolina, United States Atrium Health Full time

Position Overview for Patient Services Specialist

Atrium Health is seeking a committed Patient Services Specialist to enhance our operational team. In this pivotal role, you will be instrumental in delivering outstanding customer service while managing various administrative responsibilities at the front desk. We are dedicated to fostering a warm and professional atmosphere for all patients, adhering to the core values of Our Atrium Health Way.

Key Responsibilities:

  • Provide compassionate and attentive customer service to ensure an exceptional experience for patients
  • Exhibit strong communication skills when engaging with patients and their families in sensitive situations
  • Utilize critical thinking and swift decision-making abilities in a dynamic environment, working effectively both independently and as part of a team
  • Accurately manage patient registration, insurance verification, appointment scheduling, and payment processing
  • Encourage the adoption of technology for efficient patient registration
  • Safeguard precise and confidential patient records, including insurance and billing information
  • Be knowledgeable about emergency protocols and adhere to healthcare regulations
  • Oversee and maintain inventory, including medications and emergency supplies

Qualifications:

Ideal candidates should possess:

  • A High School Diploma or GED
  • Proficient computer skills
  • Prior experience in customer service roles
  • Preferably, familiarity with Medical Records Software and front desk operations

Physical Requirements:

This position necessitates the ability to remain seated for extended periods in a fast-paced office environment. Candidates should also be capable of lifting up to 10 lbs and bending as required.



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