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Healthcare Customer Service Representative

2 months ago

Matthews, North Carolina, United States Atrium Health Full time

Position Overview: Patient Services Specialist

Atrium Health is seeking a committed Patient Services Specialist to enhance our patient care experience. This role is vital in delivering outstanding customer support while managing various administrative duties at the front desk. We emphasize the importance of fostering a friendly and professional atmosphere for all patients, adhering to the values of Our Atrium Health Way.

Key Responsibilities:

  • Provide compassionate and attentive customer service to ensure an exceptional experience for patients
  • Exhibit strong communication skills when engaging with patients and their families during sensitive interactions
  • Utilize critical thinking and swift decision-making abilities in a dynamic environment, working collaboratively or independently as needed
  • Oversee patient registration, verify insurance details, schedule appointments, and process payments with precision
  • Encourage the adoption of technology for efficient patient registration
  • Safeguard accurate and confidential patient records, including insurance and billing information
  • Comprehend emergency procedures and adhere to healthcare regulations
  • Manage inventory effectively, including medications and emergency supplies

Qualifications:

Ideal candidates should possess:

  • A High School Diploma or GED
  • Proficient computer skills
  • Prior experience in customer service roles
  • Preferably, knowledge of Medical Records Software and front desk operations

Physical Requirements:

This position necessitates the ability to remain seated for extended periods in a busy office environment. Candidates should also be able to lift up to 10 lbs and bend as required.