Hybrid Customer Support and Operations Manager

23 hours ago


Frederick, Maryland, United States Unified Power Full time
Unified Power Company Overview:

We are a premier national service provider, offering services to Uninterrupted Power Supply Units, Generators, DC Plants, PDU's, and other critical power equipment to more than 7,000 customers across the country.

Why Choose Unified Power?

Our clients trust our well-trained field service & support staff to deliver world-class service while maintaining critical power infrastructure.

As a Hybrid Customer Support and Operations Manager, you will be responsible for maintaining active communication with sales representatives, customers, and various internal departments to ensure customer needs are met and exceeded.

Responsibilities:
  • Manage and assist with customer communications (calls and emails), ensuring timely responses within business hours.
  • Maintain active communication between internal departments, the sales team, and customers to ensure smooth completion of orders.
  • Assist with new order entry by analyzing and obtaining information from customer orders, ensuring accuracy in data entry and order setup in company systems.
  • Assign and schedule customer work orders to Field Engineers, balancing customer requested dates, available capacity, and minimizing non-productive time (e.g., travel).
  • Coordinate resources for customer orders, including subcontractors, direct-ship vendors, and OEMs.
  • Provide regular updates to customers and follow up on orders to ensure processing by specified dates.
  • Work closely with procurement and logistics teams to ensure customer requirements are met, and identify alternatives when necessary.
  • Support the sales team by preparing customer proposals and RFQs, liaising with the estimating group as needed.
  • Assist with troubleshooting customer orders, account statuses, and resolving relevant issues.
  • Monitor and review customer orders to verify validity, compliance with Terms and Conditions, and alignment with company policies.
  • Help develop data and guides to assist the sales team in meeting targets.
  • Provide exceptional post-sale support and maintain customer satisfaction through regular communication and updates.

**Estimated Salary:** $75,000 - $95,000 per annum, based on experience and qualifications.



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