Technical Operations Manager

3 weeks ago


Frederick, Maryland, United States Global Channel Management Full time

About the Job

We are seeking a Technical Operations Manager to join our team at Global Channel Management. This role will be responsible for overseeing the installation, maintenance, and troubleshooting of computer hardware and software, as well as providing technical support to users.

About the Role

The successful candidate will have 3+ years of experience in a similar role and possess strong knowledge of Windows, Active Directory, and Virtual Machines (VMs). They will also have Public Trust Clearance and be willing to work from home 1 day per week.

Key Responsibilities

  • Oversee the installation, configuration, and troubleshooting of computer hardware and software
  • Provide technical support to users, including resolving network issues and performing security tests
  • Evaluate and optimize network and system performance
  • Add users to networks, assign security permissions, and train users
  • Monitor data centers and resources to ensure systems are working properly
  • Perform data backups and disaster recovery operations
  • Quickly resolve network problems, such as computer viruses, slow performance, and DNS issues
  • Keep equipment and software up to date
  • Respond to incidents and provide problem resolution assistance

Requirements

  • 3+ years of experience in technical operations management
  • Strong knowledge of Windows, Active Directory, and Virtual Machines (VMs)


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