Customer Service Specialist
2 days ago
We are seeking a highly motivated and organized Customer Service Specialist to join our team at Pet and Home Care LLC.
Job OverviewThe ideal candidate will be responsible for providing exceptional customer service, scheduling services, and supporting our team of caregivers.
As a Customer Service Specialist, you will be the first point of contact for our clients and will play a critical role in ensuring that all services are conducted on-time and to our standards.
You will work closely with our team to resolve client inquiries, schedule services, and provide general administrative support.
Responsibilities- Receiving and responding to incoming client inquiries via phone and email
- Scheduling service requests based on client needs and staff availability
- Supporting our team of caregivers and helping them solve basic issues they encounter
- Managing and distributing client keys at our administrative office
- One to two years experience in a customer service or office manager role
- Strong written and oral communication skills
- Demonstrated track record of reliability and trustworthiness
- Familiarity with Frederick County, MD and Montgomery County, MD
- Familiarity with G Suite
The estimated salary for this position is $45,000 - $55,000 per year, depending on experience.
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