Technical Support Specialist

2 weeks ago


Englewood, Colorado, United States System Soft Technologies Full time
Position Overview

The Technical Support Engineer plays a crucial role in ensuring the seamless installation and operation of technical products. This position involves collaboration with various stakeholders, including vendors, customers, and installation teams, to facilitate successful tech product deployments.

Key Responsibilities
  • Vendor Coordination: Work closely with vendors and installation technicians to manage tech product installations efficiently.
  • Job Scheduling: Organize and schedule technicians for multiple installation projects to ensure optimal resource allocation.
  • Installation Oversight: Monitor the progress of installations to guarantee timely completion and adherence to quality standards.
  • Quality Assurance: Review and approve documentation and photographs of installed equipment to ensure compliance with specifications.
  • Reporting: Generate detailed reports to identify areas for process enhancements and operational improvements.
  • Site Assessments: Conduct thorough site surveys to prepare for upcoming installations.
  • Problem Resolution: Address and resolve customer inquiries and issues through various communication channels.
Qualifications
  • Experience: Previous experience in cabling installation is preferred.
  • Support Background: Familiarity with help desk or call center environments is advantageous.
  • Technical Proficiency: Proficient in using Google Docs, spreadsheets, email, and Excel.
  • Computer Skills: Strong computer skills with a demonstrated ability to learn new software applications.
  • Mindset: A proactive approach to problem-solving and customer service.


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