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Technical Support Specialist

2 months ago

Englewood, Colorado, United States System Soft Technologies Full time
Position Overview

The Technical Support Engineer plays a crucial role in ensuring the seamless installation and operation of technical products. This position involves collaboration with various stakeholders, including vendors, clients, and installation teams, to facilitate effective product deployment.

Key Responsibilities
  • Engage with vendors, clients, and installation personnel to coordinate the installation of technical products.
  • Organize technician schedules for multiple concurrent installations.
  • Guarantee the prompt completion of installation tasks.
  • Assess and approve photographic documentation of installed systems.
  • Compile and present reports aimed at enhancing operational processes.
  • Conduct thorough site evaluations.
  • Address and resolve customer inquiries through diverse communication channels.
Qualifications
  • Experience in cabling installation is preferred.
  • Background in technical support or customer service environments.
  • Proficient in using Google Docs, spreadsheets, email, and Excel.
  • Strong computer literacy with a capacity to adapt to new software tools.
  • A proactive approach to problem-solving.