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Technical Support Specialist
2 months ago
We are looking for a dedicated professional to provide support for our client’s technical needs. The role involves working standard business hours, Monday through Friday, from 8:30 AM to 5:00 PM.
Key Responsibilities- Identify and troubleshoot technical issues efficiently.
- Escalate problems as necessary and communicate resolutions to clients.
- Manage daily operational tasks related to Vonage, FortiGATE, and other Network Operations Center (NOC) activities.
This is a full-time position that offers the flexibility to work remotely from any location within the continental United States, with occasional reporting to the client’s designated location as required.
QualificationsThe ideal candidate will possess strong analytical skills and a proactive approach to problem-solving in a technical environment.