Counter Manager

3 weeks ago


Palo Alto, California, United States Westman Atelier Full time
Job Opportunity

About Westman Atelier

We are a luxury beauty company that offers a curated edit of skin-loving, performance-first makeup. Our products are formulated with clean ingredients and no-compromise integrity. We are seeking a dynamic and confident Counter Manager to join our team.

Position Summary

The Counter Manager will be responsible for creating and executing a strategic business plan in partnership with our company and Nordstrom to develop and maintain customer loyalty through exceptional customer experience, product education, clienteling, and in-store events. The ideal candidate is a self-starter with an entrepreneurial spirit, drive for excellence, and ability to develop high performing teams.

Key Responsibilities:

  • Sales & Service
    • Achieve required retail sales targets as communicated by the line manager; lead team by example
    • Closely monitor + analyze business and competitor activities, and recognize areas of opportunity; collaborate with line manager to create strategies to support brand + sales growth
    • Link sell to help grow Items Per Transaction and Average Basket Value
    • Drive animation and events on counter
    • Deliver excellence in execution of the Westman Atelier service standards beyond the in-store experience
  • Product & Artistry
    • Demonstrate excellent makeup skills, fitting with the unique Westman Atelier product application
    • Demonstrate excellent product knowledge to drive customer acquisition
    • Ensure all educational information is used and initiatives are correctly implemented and followed up
    • Attend and actively participate in training meetings, virtual or at-counter, as provided by the Westman Atelier Sales and Education Team
  • Operations
    • Maintain high standards of time keeping at counter and resolve discrepancies immediately
    • Ensure excellent VM standards are maintained at counter; regularly clean and restock as needed
    • Manage store expenses within budget guidelines
    • Raise operational issues for resolution in a timely manner
  • Communication
    • Communicate weekly + monthly sales reports and overview, store updates and business performance to line manager
    • Communicate regularly and effectively with in-store staff and keep them informed on all actions/events
    • Build an effective work partnership with the in-store category managers and deliver trends, insights, and critical business information
    • Oversee and record regular stock overviews and OOS; Report all OOS to the manager and follow up to ensure timely replenishments

Requirements:

  • 2-4 years of beauty/ skin care sales experience; degree or certification in similar capacity, a plus
  • At least one year of management experience leading high performing teams
  • Demonstrated ability to deliver excellent service to drive KPIs
  • Exceptional interpersonal & communication skills
  • Ability to handle customer matters positively and proactively in a fast-paced environment
  • Ability to adhere to personal grooming guidelines presented by Westman Atelier for Nordstrom
  • Competitive drive entrepreneurial spirit


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