Maintenance Coordinator
4 weeks ago
We are seeking a highly skilled Maintenance Coordinator to join our team at Penske Truck Leasing. As a key member of our branch operations team, you will be responsible for providing exceptional customer service, managing inventory, and supporting maintenance operations to drive efficiency and profitability.
Key Responsibilities:- Maintain Service Net Planner with PMs campaigns, repairs from drive-ins, call-ins, and 24/7 calls, and off lease/on lease.
- Partner with Centralized PM Scheduling Operations and Outside RO Management teams to foster collaboration in support of the customer.
- Greet customers at the location and provide quality phone service. Respond to customer inquiries regarding billing and scheduling.
- Manage the new & used battery inventory and ensure that tires are on hand in the right quantity and specifications in an organized manner.
- Ensure warranty items are shipped and are received on time, as well as follow-up on returns and warranty-grams in partnership with the warranty department.
- Process Analytics: Perform process analyses and reviews in areas such as Inventory, maintenance profitability, warranty campaigns, cycle counts, RO reviews and other areas.
- High school diploma or equivalent required, degree preferred.
- Interpersonal and relationship building skills with an ability to collaborate with branch team members.
- Competent written and verbal communication skills.
- 2 years+ experience in customer service and operations experience required.
- 2 years working in service and parts department preferred.
- Agile and quick learner, enjoys collaborative projects and continuous education.
- Advanced computer skills including Microsoft Word, Excel, Outlook and PowerPoint required.
- Competitive wage and great benefits.
- Shift differentials for second shift (starting after 11am) or third shift (starting after 9pm) and weekend work.
- Flexible schedule, must be prepared to work evenings and weekends as necessary.
- Opportunities for training and development to grow your career.
Penske is an Equal Opportunity Employer. We are committed to diversity and inclusion in the workplace. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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