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Maintenance Coordinator

1 month ago

Salt Lake, Utah, United States Penske Truck Leasing Full time
Maintenance Coordinator Job Summary

The Maintenance Coordinator will play a critical role in ensuring the efficient operation of the West Salt Lake City branch. This individual will be responsible for maintaining service net planner with PMs campaigns, repairs from drive-ins, call-ins, and 24/7 calls, and off lease/on lease. They will also partner with Centralized PM Scheduling Operations and Outside RO Management teams to foster collaboration in support of the customer.

Key Responsibilities:

  • Maintain Service Net Planner with PMs campaigns, repairs from drive-ins, call-ins, and 24/7 calls, and off lease/on lease.
  • Partner with Centralized PM Scheduling Operations and Outside RO Management teams to foster collaboration in support of the customer.
  • Greet customers at the location and provide quality phone service. Respond to customer inquiries regarding billing and scheduling.
  • Manage the new & used battery inventory and ensure that tires are on hand in the right quantity and specifications in an organized manner.
  • Ensure warranty items are shipped and are received on time, as well as follow-up on returns and warranty-grams in partnership with the warranty department.

Requirements:

  • High school diploma or equivalent required, degree preferred.
  • Interpersonal and relationship building skills with an ability to collaborate with branch team members.
  • Competent written and verbal communication skills.
  • 2 years+ experience in customer service and operations experience required.
  • 2 years working in service and parts department preferred.
  • Agile and quick learner, enjoys collaborative projects and continuous education.
  • Advanced computer skills including Microsoft Word, Excel, Outlook and PowerPoint required.