Business Operations Manager
2 weeks ago
We are seeking a skilled Business Operations Manager to join our team at Puttshack. This is a full-time, on-site position that requires the ability to work varied shifts, including evenings, weekends, and holidays. As a Business Operations Manager, you will be responsible for overseeing and maintaining all tasks related to back-office procedures and administrative systems. You will also manage weekly payroll tasks, such as reconciling time & attendance, verifying hours, and auditing tip/gratuity sheets. Additionally, you will serve as a resource for associates with questions related to policy, payroll, benefits, time keeping, and other general HR questions or concerns.
Responsibilities:
- Oversee and maintain all tasks related to back-office procedures and administrative systems.
- Manage weekly payroll tasks, including reconciling time & attendance, verifying hours, and auditing tip/gratuity sheets.
- Serve as a resource for associates with questions related to policy, payroll, benefits, time keeping, and other general HR questions or concerns.
- Perform daily revenue reconciliation and cash deposit activity, including reconciling POS system, posting payments, and processing credit card charges and payments.
- Support Guest Experience functions, interacting with guests via telephone, email, and social media to answer questions, resolve issues, and gather feedback.
- Research credit card disputes and process refunds.
- Partner closely with the Director of Operations and Support Center to ensure policies and procedures are followed.
Requirements:
- Associate degree or 5+ years of food & beverage or entertainment venue industry experience and experience in an Office Manager/Admin role.
- 2+ years of experience in Payroll or HR support function.
- Must be highly organized with strong ability to prioritize, multi-task, and work independently.
- Proficient with Microsoft Office Suite (Word, Excel, PowerPoint).
- Excellent data entry skills and exhibit extreme accuracy and attention to detail.
Benefits:
- Paid PTO.
- Health insurance: medical, dental, and vision.
- Paid Parental Leave.
This position offers a competitive salary of $55,000-$65,000 per year, depending on experience.
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