Orthodontic Service Coordinator

1 week ago


Hales Corners, Wisconsin, United States Orthodontic Experts Ltd Full time
{"title": "Patient Service Representative", "description": "Be the Face of Excellence

At Orthodontic Experts Ltd, we're dedicated to delivering exceptional patient care and orthodontic excellence. As a Patient Service Representative, you'll be the first point of contact for our patients, making their journey through our facility smooth and stress-free.

Key Responsibilities:
  • Answer all phone calls and respond to voicemails in a timely manner.
  • Check-in new and existing patients, ensuring a seamless experience.
  • Collect necessary patient information, including registration forms and medical history.
  • Check out patients, handling payments and scheduling next appointments.
  • Provide information and answer questions for walk-in patients.
  • Maintain accurate communication logs and review daily schedules for any changes.
Requirements:
  • High school degree or equivalent.
  • 3 years of customer service experience.
  • 2 years of patient service experience.
  • Proficient in Microsoft Office Suite.
  • Excellent problem-solving and de-escalation skills.
  • Excellent written and verbal communication skills.
What We Offer:
  • Paid training and development opportunities.
  • Travel pay for sister clinics.
  • Comprehensive benefits package, including medical, dental, and vision insurance.
  • Short-term disability and employee assistance program.
  • 401(k) matching and paid time off.
", "company": "Orthodontic Experts Ltd"}

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