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Patient Service Coordinator

2 months ago


Hales Corners, Wisconsin, United States Orthodontic Experts Ltd Full time
Job Summary

Orthodontic Experts Ltd is seeking a highly organized and customer-focused Patient Service Representative to join our team. As a Patient Service Representative, you will be the first point of contact for patients, providing exceptional service and ensuring a smooth experience from scheduling to check-out.

Key Responsibilities
  • Answer all phone calls and respond to voicemails in a timely manner
  • Check-in new and existing patients, collecting necessary information and updating records
  • Collect payments and process transactions accurately
  • Handle patient inquiries and provide information on treatment options and insurance
  • Maintain accurate records and reports, including daily schedules and patient communication logs
  • Review and adjust clinic schedules as needed to ensure efficient operations
Requirements
  • High school degree or equivalent
  • 3 years of customer service experience
  • 2 years of patient service experience
  • Proficient in Microsoft Office Suite
  • Excellent problem-solving and de-escalation skills
  • Excellent written and verbal communication skills
Working Hours and Location

Monday - Wednesday: 8:45am - 5:00pm
Thursday - Friday: 6:45am - 3:00pm
2 Saturdays per month

Benefits
  • Paid Patient Service Representative Training
  • Travel Pay (for travel to sister clinics)
  • Medical, Dental, Vision, and Life Insurance
  • Short-Term Disability
  • Employee Assistance Program
  • Health Savings Account
  • Dependent Care Account
  • 401(k) and matching
  • Paid Time Off
  • Identity Theft Protection - LifeLock
  • MetLaw
  • Pet Insurance
  • Free and discounted Orthodontic Treatment
  • Monthly Bonuses