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Patient Service Coordinator
2 months ago
Orthodontic Experts Ltd is seeking a highly organized and customer-focused Patient Service Representative to join our team. As a Patient Service Representative, you will be the first point of contact for patients, providing exceptional service and ensuring a smooth experience from scheduling to check-out.
Key Responsibilities- Answer all phone calls and respond to voicemails in a timely manner
- Check-in new and existing patients, collecting necessary information and updating records
- Collect payments and process transactions accurately
- Handle patient inquiries and provide information on treatment options and insurance
- Maintain accurate records and reports, including daily schedules and patient communication logs
- Review and adjust clinic schedules as needed to ensure efficient operations
- High school degree or equivalent
- 3 years of customer service experience
- 2 years of patient service experience
- Proficient in Microsoft Office Suite
- Excellent problem-solving and de-escalation skills
- Excellent written and verbal communication skills
Monday - Wednesday: 8:45am - 5:00pm
Thursday - Friday: 6:45am - 3:00pm
2 Saturdays per month
- Paid Patient Service Representative Training
- Travel Pay (for travel to sister clinics)
- Medical, Dental, Vision, and Life Insurance
- Short-Term Disability
- Employee Assistance Program
- Health Savings Account
- Dependent Care Account
- 401(k) and matching
- Paid Time Off
- Identity Theft Protection - LifeLock
- MetLaw
- Pet Insurance
- Free and discounted Orthodontic Treatment
- Monthly Bonuses