Operations Support Specialist

2 weeks ago


New York, New York, United States American Youth Hostels Full time

**Company Overview:** At American Youth Hostels, we strive to provide affordable travel opportunities for young people. Our mission is to foster a greater understanding of the world and its people through cultural exchange and educational programs.

Job Description:

We are seeking a highly organized and detail-oriented Administrative Coordinator to join our team at HI USA New York City Hostel. The ideal candidate will have a high school diploma or equivalent, with a minimum of two years' experience in bookkeeping, administrative, or back-office roles. Proficiency in Microsoft Word and Excel is required, as well as strong written and verbal communication skills. Both English and Spanish language fluency and literacy are necessary for this position.

Responsibilities:

  • Review, reconcile, and analyze daily end reports; prepare daily bank deposits
  • Manage cash banks and ensure internal controls are followed to prevent mishandling
  • Assist in managing change banks and reconciling discrepancies
  • Work with management to address and rectify any violations issued by government agencies
  • Conduct thorough investigations and document guest or staff incidents on the property
  • Maintain and update guest emails and reviews
  • Create and maintain standard operating procedures, checklists, and training manuals
  • Oversee the onboarding and offboarding process for all staff
  • Coordinate and prepare special projects or meetings, including employee recognition programs and events
  • Monitor and report on computer and printer workstations; coordinate with IT for technical support
  • Attend and take minutes during various hostel meetings
  • Sort and manage incoming mail and parcels
  • Maintain office supplies, track inventory, and place orders as needed

Requirements:

  • High school diploma or GED with a minimum of two years' experience in bookkeeping, administrative, or back-office roles
  • Proficiency in Microsoft Word and Excel
  • Strong written and verbal communication skills
  • Both English and Spanish language fluency and literacy

What We Offer:

  • $24.00 - $31.00 per hour
  • Full-time, benefit-eligible position
  • Medical, dental, vision, disability, vacation, sick leave, 403b with company match, and more
  • On-the-job training
  • Opportunities for growth within HI USA
  • Free stays at other HI USA hostels (subject to availability)
  • Discounts on hundreds of brands


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