IT Support Specialist
6 days ago
We are seeking a skilled IT Support Specialist to join our team at Holland America Group. As an IT Support Specialist, you will be responsible for ensuring the efficient operation of guest-facing technology systems on board our vessels.
The ideal candidate will have experience in hardware and software customer support, with a focus on end-user compute including smartphones. You will also possess excellent written, oral communication, and presentational skills in English, as well as good organization, time management, and prioritization skills.
The salary for this role is estimated to be around $60,000 - $80,000 per year, depending on experience.
About the Role:
- Maintain stateroom IPTV and WiFi system and its infrastructure, provide day-to-day operational support for stateroom TVs, stateroom network switches and access points, digital signage, the Broadcast Center and the satellite TV System including antennas and receivers.
- Assist with maintenance of the onboard satellite internet system and its infrastructure including antennas and modems, provide day-to-day operational support for guest/crew and admin connectivity, record and troubleshoot issues, liaise with the satellite vendor.
- Be the escalation point for front-line staff for guest and crew with the use of satellite internet, mobile app and IPTV.
- Train front-line staff on first-line support of satellite internet, mobile app and IPTV, maintain documentation.
- Provide operational support for desktops, laptops, peripherals, mobile devices as well as user support.
- Manage onboard IT inventory as directed by the IT Officer.
- Assist with receiving, tracking and off-loading all IT-related equipment on and off the vessel.
- Assist with daily, weekly, monthly checklist tasks as instructed by the IT Officer.
- Submit a weekly status report to the IT Officer in charge.
- Create a hand-over report for the incoming IT Support Specialist.
Scope of Supported Systems:
- Monitor, administrate through GUI where applicable, troubleshoot, replace hardware, document:
- Guest and crew digital technology systems including IPTV, TVRO and mobile app
- Stateroom guest and crew technology including TV
- Digital signage
- Satellite internet systems including infrastructure (VSAT) - Assist with installing, imaging, setting up, repairing and replacing shipboard PCs, laptop, tablets, phones, printers, scanners and network equipment such as switches, WiFi access points
- Create and manage incident tickets.
- Train end-users on guest technology systems.
Leadership:
- Lead by example in matters of professionalism, ethics, responsibility, integrity, ownership, engagement, and personal presentation.
- Adapt to a 24/7 environment for up to 6 months at a time and participate in an on-call rotation for assigned systems.
- Represent the IT department and the brand in a positive and professional manner.
- Ability to interface with all levels within the organization.
-
IT Support Specialist
6 hours ago
New York, New York, United States Lincoln IT Full timeJob OverviewWe are seeking a highly skilled IT Support Specialist to join our team at Lincoln Computer Services. As an Exchange Messaging Expert, you will be responsible for providing level 2 and 3 support for users with messaging issues in an Exchange O365 hybrid environment.The ideal candidate will have a working knowledge and experience with Service Now...
-
Application Support Specialist
4 weeks ago
New York, New York, United States Lincoln IT Full timeJob DescriptionLincoln IT is seeking an experienced Application Support Specialist to join our team in providing technical support for our collaboration platforms. As a key member of our IT department, you will be responsible for the day-to-day maintenance of our applications, including Office 365, Box, Zoom, and OneDrive.Key Responsibilities:Provide tier 1...
-
Cloud Support Specialist
2 weeks ago
New York, New York, United States Georgia IT Inc Full timeJob Overview:Georgia IT Inc. is seeking an experienced Cloud Support Specialist to join our team in New York City. As a Cloud Support Specialist, you will be responsible for providing technical expertise and support for our cloud-based infrastructure and applications.Key Responsibilities:Provide technical expertise and support for cloud-based infrastructure...
-
Operations Support Specialist
9 hours ago
New York, New York, United States Lincoln IT Full timeWe are seeking an experienced Operations Support Specialist to join our team at Lincoln IT in New York City. This is a challenging and rewarding role that requires excellent customer service skills, attention to detail, and the ability to work effectively in a fast-paced environment.This full-time position involves working as a Hospital Telephone Operator,...
-
Technical Support Specialist
2 weeks ago
New York, New York, United States Lincoln IT Full timeJob Overview:We are seeking a highly skilled Technical Support Specialist to join our team at Lincoln IT. As an Exchange Messaging Engineer, you will be responsible for providing level 2 and 3 support for users with messaging issues in an Exchange O365 hybrid environment. You will work closely with the Service Desk management to promote efficient...
-
Front Desk Support Specialist
4 weeks ago
New York, New York, United States Phaxis - Support Services Full timeAt Phaxis - Support Services, we are seeking a highly skilled Front Desk Support Specialist to join our team. This is an exciting opportunity to work in a dynamic environment and make a positive impact on the lives of our patients.About the RoleThis role requires exceptional communication skills, attention to detail, and the ability to multitask. The ideal...
-
Technical Support Specialist
4 weeks ago
New York, New York, United States Lincoln IT Full timeJob SummaryWe are seeking a skilled Technical Support Specialist to join our team in New York City and Long Island. As a key member of our IT department, you will provide top-notch technical support for our clients.About the RoleThis is a full-time position that requires 1-2 years of experience with desktop/laptop and MAC troubleshooting. You will be...
-
New York, New York, United States Phaxis - Support Services Full timeJob OverviewWe are seeking an experienced Administrative Support Specialist to join our team in the Bronx and Brooklyn offices.
-
Ecommerce Operations Specialist
3 weeks ago
New York, New York, United States Triveni IT Full timeJob Title:Ecommerce Operations Specialist">About Triveni IT:We are a dynamic and innovative company looking for an experienced Ecommerce Operations Specialist to join our team. Our ideal candidate will have a strong background in e-commerce operations, with expertise in product data management, pricing, and inventory management.">Estimated Salary: $65,000 -...
-
Sales Support Specialist
3 weeks ago
New York, New York, United States 3 Day Blinds (Sales Support) Full timeJob OverviewWe are seeking a highly skilled Sales Support Specialist to join our team at 3 Day Blinds. As a Sales Support Specialist, you will play a crucial role in the success of our Design Consultants by providing coaching and guidance to ensure they have the skills and knowledge needed to excel in their roles.Key ResponsibilitiesProvide support to new...
-
New York, New York, United States Phaxis - Support Services Full timeJob SummaryWe are seeking experienced professionals to fill the role of Housing Support Specialists in Brooklyn and Queens. This position involves providing critical support to clients in need of housing assistance.
-
Professional Cleaning Specialist
4 weeks ago
New York, New York, United States Set it & Forget it Full timeJob SummaryWe are seeking a reliable and detail-oriented Cleaning Specialist to provide high-quality cleaning services to our residential and commercial clients in NYC.This is a fantastic opportunity for individuals who take pride in their work and enjoy maintaining a clean and organized environment.About the RoleThe successful candidate will be responsible...
-
Senior Desktop Support Specialist
1 week ago
New York, New York, United States Georgia IT Inc Full timeDedicated IT Support Professional NeededWe require a skilled IT professional to join our team in New York, where they will provide top-level support services to our executive team.Main Responsibilities:Provide personalized support services to senior executives.Analyze and resolve complex technical issues promptly.Develop and maintain strong relationships...
-
IT Executive Support Analyst Specialist
4 days ago
New York, New York, United States Georgia IT Inc Full timeJob OverviewWe are seeking an experienced IT Executive Support Analyst to join our team at Georgia IT Inc. This is a unique opportunity for a skilled professional to work closely with our senior leadership, providing exceptional support and services.
-
Network Security Specialist in New York
3 weeks ago
New York, New York, United States pro it Full timeJob OverviewThe company is seeking a skilled Network Security Specialist to support its Operational Technology (OT) groups in the NY-area. As part of a team of onsite consultants, you will be responsible for assisting with new and ongoing cybersecurity projects.Key ResponsibilitiesImplementing and managing network infrastructure, including routers, switches,...
-
Senior Data Integration Specialist
4 days ago
New York, New York, United States Georgia IT Inc Full timeAbout the RoleWe are seeking a highly skilled Senior Data Integration Specialist to join our team at Georgia IT Inc. The ideal candidate will have extensive experience with data integration technologies and be able to design and implement new solutions and processes for clients to support their customer experience strategies.
-
Digital Creative Specialist
1 day ago
New York, New York, United States IT Accel Full timeWe are seeking a skilled Digital Creative Specialist to join our team in New York. As a key member of our consumer-focused organization, you will play a crucial role in developing top-tier creative assets that drive business growth.Key ResponsibilitiesConceptualize and design engaging digital creative assets for CRM channels, aligning with the brand vision...
-
Warehouse Operations Specialist
5 hours ago
New York, New York, United States Lincoln IT Full timeJob Summary: We are seeking a skilled Warehouse Operations Specialist to join our team at Lincoln IT. As a key member of our logistics team, you will be responsible for ensuring the efficient and safe movement of goods within our distribution center. This role requires strong organizational skills, attention to detail, and the ability to work in a fast-paced...
-
IT Support Specialist
1 week ago
New York, New York, United States SourcePro Search, LLC Full timeJob Title: IT Support SpecialistLocation: Flexible, but ideally near a major city.We are seeking an experienced IT Support Specialist to join our team at SourcePro Search, LLC. As an IT Support Specialist, you will be responsible for providing top-notch technical support to our users, ensuring their desktop operating systems, connectivity, and applications...
-
Enterprise Java Specialist
6 days ago
New York, New York, United States Georgia IT Inc Full timeEnterprise Java Specialist:Georgia IT Inc is seeking an experienced Enterprise Java Specialist for a contract role in Irving, TX. This position requires strong experience with Java and Spring Boot, as well as knowledge of Microservices architecture. The ideal candidate will also have experience with SQL Server and proficiency in React and Angular.Key...