National Accounts Manager

6 days ago


Waller, Texas, United States DAIKIN COMFORT TECHNOLOGIES MFG LP Full time
Job Description

Job Summary:

The National Account Manager will be responsible for managing relationships with customers and corporate offices, developing and growing current business relationships, and ensuring that Daikin Comfort Technologies MFG LP is represented in a professional and courteous manner.

Key Responsibilities:

  • Liaison Role: Acts as a liaison between distributors and corporate offices, facilitating communication and collaboration.
  • Customer Relationship Management: Develops and implements best practices for establishing, building, and maintaining customer relationships to position the company as a supplier of choice.
  • Travel and Meetings: Travels to work trade shows and open houses, conducts face-to-face meetings with distributor principals and their management teams, and conducts distributor visits as required.
  • Conflict Resolution: Resolves market conflicts within various Daikin distribution channels.
  • Sales Planning and Execution: Assists in sales planning and forecasting, executes sales efforts to achieve budgetary goals, and makes recommendations to improve services and expand on local successes in new markets.
  • Market Opportunity Identification: Identifies untapped or underdeveloped market opportunities.
  • Collaboration and Communication: Works collaboratively amongst all organizational departments, has a working knowledge of PAP and Rebate Automation, and performs other tasks as assigned.

Accountability and Decision-Making:

  • Short-Term Results: Accountable for implementation of policies, processes, and procedures for short-term results.
  • Decision-Making: Decisions and problem-solving are guided by policies, procedures, and business plan; receives guidance from Senior Manager/Director.
  • Complex Issues and Projects: Works on difficult to moderately complex issues and projects.
  • Guidance and Training: Provides guidance and training to subordinates.
  • Authority and Signing: Has authority to hire, recommend pay, establish performance, and recommend for termination; level of signing authority established by company policy/guidelines.

Knowledge and Skills:

  • Rapport Building: Ability to quickly establish rapport, developing credibility, loyalty, trust, and commitment within assigned relationships.
  • Decision Making: Demonstrated sound decision making with diplomacy and adherence to company policies and procedures.
  • Matrix Organization: Ability to work within a matrix organization and work closely with all business divisions to meet very short deadlines often requiring long periods of continuous work.
  • Corporate and Field Selling: Significant knowledge base in corporate and field selling environments.
  • Communication and Influence: Skilled at influencing others at all organizational levels, including the ability to develop credibility and trust quickly with senior managers/decision-makers.
  • Strategic Thinking: Demonstrated ability to think strategically, manage risk, and be innovative in problem-solving.
  • Communication Skills: Excellent verbal and written communication skills.
  • Technical Information: Ability to interpret technical information and adapt it to the needs of a business audience.
  • Presentation Skills: Ability to present information to a variety of audiences, external and internal.
  • Business Acumen: Demonstrated high business acumen and understanding of finance/financial principles.
  • Channel Partner Models: Knowledgeable in channel partner models and the local competitive environment.
  • Travel Requirements: Ability to engage in travel without restriction, both domestically and internationally.
  • Software Skills: Working knowledge of MS Office – Outlook, Word, Excel, PowerPoint, (Access is a plus).

Experience and Education:

  • Progressive Responsibility: 3 - 7 years minimum of progressive responsibility in strategic sales or sales management to mid-size and large customers.
  • Strategic Account Management: Proven experience providing strategic account management to mid-size and large organizations through matrix environments, requiring multi-million dollar complex contracts.
  • Customer Expectations: Proven track record of exceeding customer expectations and anticipating their needs.
  • Account Development: Experience developing and managing new and existing accounts and selling within all levels (including C-level) of an organization.
  • Solution Selling: Deep experience utilizing solution selling techniques to identify business needs, develop customized solutions, and measure business problems.

Education and Certification:

  • Bachelor's Degree: Bachelor's Degree, Business or marketing preferred.

People Management:

No

Physical Requirements and Work Environment:

  • Essential Responsibilities: Must be able to perform essential responsibilities with or without reasonable accommodations.

Reports To:

  • Director: Director, National Accounts

Equal Employment Opportunity:

The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law.



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