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3 weeks ago
Job Title: Bilingual Customer Service Representative
Job Summary: We are seeking a highly motivated and customer-focused Bilingual Customer Service Representative to join our team at Manpower San Diego. As a key member of our call center team, you will be responsible for providing exceptional customer service to our patients and customers in a fast-paced and dynamic environment.
Responsibilities:
- Provide excellent customer service by greeting, listening, and assisting patients and customers in a professional and courteous manner.
- Ownership of solutions and accurately identify the needs of each patient.
- Assist patients with scheduling appointments, rescheduling, or cancelling appointments, and completion of pre-registration items as necessary.
- Demonstrate knowledge and understanding of services and programs.
- Ability to multitask, be flexible, ensure accuracy, and meet changing priorities in a high call volume and workload environment.
Requirements:
- High School Diploma or GED equivalent.
- 1 year of healthcare experience, or 1 year in a call center, front desk, receptionist, administrative assistant or a combination equal to 1 year.
- Excellent English communication skills.
- Bilingual English Spanish a must. Tagalog a plus.
Working Conditions: Prolonged periods of sitting, keyboarding, and use of computer mouse. Push/pull up to 10 lbs. Normal business hours, evenings, and weekends.
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