Service Representative
4 weeks ago
We are seeking a highly skilled and customer-focused Service Representative to join our team at Kaiser Permanente. As a Service Representative, you will be the first point of contact for our members and patients, providing exceptional service and support in a fast-paced environment.
Key Responsibilities- Customer Service: Provide excellent customer service to members and patients, responding to their needs and resolving issues in a timely and professional manner.
- Registration and Scheduling: Register patients, verify insurance coverage, and schedule appointments in a timely and accurate manner.
- Cash Handling: Handle cash transactions, process payments, and maintain accurate records in accordance with Kaiser Permanente's cash handling policies and procedures.
- Communication: Communicate effectively with patients, families, and healthcare teams to ensure seamless care coordination.
- Problem-Solving: Identify and resolve issues promptly, escalating concerns to supervisors as needed.
- Education: High School Diploma or equivalent required.
- Experience: Recent experience in customer service, cash handling, or a related field preferred.
- Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and proficiency in using multi-line telephones and computer systems.
Kaiser Permanente offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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