Service Representative

4 weeks ago


San Diego, California, United States Kaiser Permanente Full time
Job Summary

We are seeking a highly skilled and customer-focused Service Representative to join our team at Kaiser Permanente. As a Service Representative, you will be the first point of contact for our members and patients, providing exceptional service and support in a fast-paced environment.

Key Responsibilities
  • Customer Service: Provide excellent customer service to members and patients, responding to their needs and resolving issues in a timely and professional manner.
  • Registration and Scheduling: Register patients, verify insurance coverage, and schedule appointments in a timely and accurate manner.
  • Cash Handling: Handle cash transactions, process payments, and maintain accurate records in accordance with Kaiser Permanente's cash handling policies and procedures.
  • Communication: Communicate effectively with patients, families, and healthcare teams to ensure seamless care coordination.
  • Problem-Solving: Identify and resolve issues promptly, escalating concerns to supervisors as needed.
Requirements
  • Education: High School Diploma or equivalent required.
  • Experience: Recent experience in customer service, cash handling, or a related field preferred.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and proficiency in using multi-line telephones and computer systems.
What We Offer

Kaiser Permanente offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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