Customer Service Representative

1 week ago


San Diego, California, United States Randstad Full time
Job Title: Customer Service Representative

Our client, a leading healthcare company, is seeking a skilled and experienced Customer Service Representative to join their team in San Diego, CA. This is a fully onsite position with a 6-month assignment, with potential to extend based on performance and attendance.

  • Handle high volume incoming calls from members.
  • Create messages (capture full information from the caller).
  • Scheduling/Appointment Scheduling in EPIC (healthconnect).
  • Research member/patient information.
  • Research provider information for the caller.

Responsibilities:

  • Provide exceptional customer service to members.
  • Respond to customer inquiries and resolve issues in a timely manner.
  • Work effectively in a fast-paced call center environment.
  • Meet or exceed productivity and quality standards.

Requirements:

  • 1+ year of call center experience.
  • Excellent communication and interpersonal skills.
  • Ability to work in a team environment.
  • Basic computer skills and knowledge of medical terminology.

What We Offer:

  • A competitive hourly rate of $23-$24.
  • A comprehensive benefits package, including health insurance and 401K contribution.
  • Ongoing training and development opportunities.


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