Global Customer Experience Representative

3 days ago


Englewood, Colorado, United States Gulftech Group Full time
Join Our Team:

We are seeking a highly skilled Global Customer Experience Representative to join our team at the Gulftech Group. As a key member of our Sales and Service team, you will be responsible for providing world-class service to our global customer base.

About the Role:

This is an exciting opportunity to work in a fast-paced environment where you will utilize your exceptional communication and problem-solving skills to resolve complex customer inquiries and issues. You will also have the opportunity to collaborate with cross-functional teams to ensure seamless execution of sales orders and service requests.

The ideal candidate will have 3-5 years of experience in a customer-facing role, preferably in international trade and logistics. A strong understanding of incoterms, export/import documentation, and customs regulations is essential. Proficiency in shipping software and data entry systems is also required.

Responsibilities:
  • Provide world-class service to global customers through timely and effective resolution of customer inquiries and issues.
  • Collaborate with cross-functional teams to ensure seamless execution of sales orders and service requests.
  • Process inbound customer service calls and inquires efficiently and effectively.
  • Analyze and troubleshoot complex customer issues to provide accurate and timely resolutions.
  • Coordinate and process all returned goods (RGA's, assign numbers) parts, issue related service parts credits, and communicate with customers and vendors on all aspects of service/part transactions.
Requirements:
  • 3-5 years of experience in a customer-facing role, preferably in international trade and logistics.
  • Strong understanding of incoterms, export/import documentation, and customs regulations.
  • Proficiency in shipping software and data entry systems.
  • Advanced PC skills in Excel required.
  • Excellent communication and customer service skills.
What We Offer:
  • A competitive salary range of $62,400 - $69,960 per annum, based on location and experience.
  • A comprehensive benefits package, including medical, dental, vision, life insurance, and retirement plan.
  • Tuition reimbursement program and opportunities for professional growth and development.
  • A hybrid remote schedule, allowing for flexibility and work-life balance.


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