Global Customer Experience Representative
3 days ago
We are seeking a highly skilled Global Customer Experience Representative to join our team at the Gulftech Group. As a key member of our Sales and Service team, you will be responsible for providing world-class service to our global customer base.
About the Role:This is an exciting opportunity to work in a fast-paced environment where you will utilize your exceptional communication and problem-solving skills to resolve complex customer inquiries and issues. You will also have the opportunity to collaborate with cross-functional teams to ensure seamless execution of sales orders and service requests.
The ideal candidate will have 3-5 years of experience in a customer-facing role, preferably in international trade and logistics. A strong understanding of incoterms, export/import documentation, and customs regulations is essential. Proficiency in shipping software and data entry systems is also required.
Responsibilities:- Provide world-class service to global customers through timely and effective resolution of customer inquiries and issues.
- Collaborate with cross-functional teams to ensure seamless execution of sales orders and service requests.
- Process inbound customer service calls and inquires efficiently and effectively.
- Analyze and troubleshoot complex customer issues to provide accurate and timely resolutions.
- Coordinate and process all returned goods (RGA's, assign numbers) parts, issue related service parts credits, and communicate with customers and vendors on all aspects of service/part transactions.
- 3-5 years of experience in a customer-facing role, preferably in international trade and logistics.
- Strong understanding of incoterms, export/import documentation, and customs regulations.
- Proficiency in shipping software and data entry systems.
- Advanced PC skills in Excel required.
- Excellent communication and customer service skills.
- A competitive salary range of $62,400 - $69,960 per annum, based on location and experience.
- A comprehensive benefits package, including medical, dental, vision, life insurance, and retirement plan.
- Tuition reimbursement program and opportunities for professional growth and development.
- A hybrid remote schedule, allowing for flexibility and work-life balance.
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