Pawnbroker Customer Experience Specialist

3 days ago


Englewood, Colorado, United States EZCORP Full time
About EZCORP

We're committed to providing a dynamic work environment that fosters growth and skill development.

Job Description

This Retail Customer Service Representative (Pawnbroker) role involves interacting with customers daily, helping with sales and resolving transactions.

Key Job Duties:
  1. Greet customers, interact with them in person and on the phone
  2. Process sales, loans, and extensions
  3. Perform opening and closing store duties
Requirements and Qualifications:
  1. High school diploma or GED
  2. Customer service, cashier, or retail experience
  3. Excellent communication and interpersonal skills
  4. Work well independently and as part of a team
  5. Able to multitask
  6. Able to pass a criminal background check and drug test
  7. Adhere to all Company policies, procedures, and regulations
Career Advancement Opportunities:
  1. Start as a Trainee and complete our 5-week paid training program
  2. Promote to Pawnbroker and earn an additional $1/hour
  3. Excel and become a Lead Pawnbroker (Shift Manager)
  4. Apply for a Store Manager in Training position after completing a 12-week training program
Benefits and Compensation:
  • Competitive wages based on experience: $16.00 - $17.50 per hour
  • Monthly uncapped bonus potential paid on store and individual performance
  • Free health insurance*
  • 401(k) with company match
  • Generous paid time off
  • Holiday pay
  • Store discount

*No cost for TM only medical insurance when selecting UnitedHealthcare Choice Plan


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